ServiceNow® Employee Service Management transforms how employees interact with the organization by delivering a unified, personalized, and proactive service experience across HR, Growth Experiences, Hiring Experiences, and other departments. It enables organizations deliver seamless, cross-departmental services through a single digital experience. Whether employees are onboarding, requesting workplace resources, updating personal data, or exploring internal opportunities, ESM orchestrates these interactions through end-to-end workflows.

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Explore HR Services Learn how HR Service Delivery applications can help you meet the demands of a modern-day workforce	Personalized, AI-Powered Journeys Learn about the generative AI skills and capabilities offered by Now Assist for HRSD	Boost employee productivity and engagement Explore a modern self-service experience for employees Workplace Service Delivery.
Intuitively manage career growth and development. Use Talent Development suite of products to help employees develop, grow, and deliver on critical business outcomes.	Request legal support and services Learn how to automate or streamline routine legal requests to focus on higher value work.	Health and safetyEnsure safe and healthy working conditions for employees.
	Manage a safe and efficient workplace. Learn about maintaining a streamlined experience for your workplace using Workplace Service Delivery.

Tabelle : 1. Employee Service Management products and features

Product name	Description
Employee Center Pro	App Engine Studio (AES) is a guided, low-code tool for developing rich web applications to store information, automate business processes, and solve business problems. Work that was once assigned to administrators can now be delegated to employees with little to no training using AES.
Case and Knowledge Management	Automation Center application governs your end-to-end multi-vendor automation life cycles from one place. By using real-time dashboards, you can manage and measure the health of the automation and prevent automation failures across multiple vendors​.
Manager Hub	Boomi supports full lifecycle API management, including governance, analytics, and API security. ServiceNow has partnered with Boomi to deliver Boomi API Management, a cloud-based platform that enables customers to discover, manage, secure, and monetize their APIs. Boomi provides documentation though their own portal, and customers requesting support with Boomi API Management will contact the Boomi support through their standard channels. To get started, see the Boomi API Management listing on the ServiceNow Store, which includes information about entitlements and required plugins, as well as a link to the Boomi API Management documentation.
Now Assist for HR Service Delivery (HRSD)	ServiceNow® Orchestration extends the workflow engine to manage processes and to automate things outside of a ServiceNow instance. See for more information.
HR Service Delivery integration with third-party systems
Legal Service Delivery	Now Assist in Conversational Spokes application to utilize the conversational ability of Integration Hub Spoke actions. Perform business actions through conversational interface like Now Assist and unlock the interactive conversational experience to automate your business workflows.
Skills Foundation	Document Intelligence (DocIntel) is an AI solution that enables any organization to automate and accelerate the process of extracting data from documents. That data can easily be integrated into larger automation workflows to save time and resources.
Leader Hub	Exports enable you to push data from an instance to an external file. To dynamically export data from a script or web service, export data from the URL.
Workplace Reservation Management	Imports enable administrators to import data from various data sources, and then map that data into ServiceNow tables. You can automate data import tasks from a new design environment using Integration Hub.
Workplace Case Management	Automate integration tasks using ServiceNow components for ServiceNow® Workflow Studio, or develop custom integrations. A separate subscription is required.
Health and Safety Incident Management
Journey designer	Process Mining helps analysts and process owners quickly analyze and optimize their business processes.
Recruitment workspace	The External Content Connectors ServiceNow® Store application enables AI Search applications to search content and metadata from supported external data repositories, such as Atlassian Confluence Cloud and Microsoft SharePoint Online.
Interview management	Robotic Process Automation (RPA) Hub enables end-to-end automation for your organization. With a combination of UI interactions and element-based automations that interact between the various business applications, you can emulate user actions and eliminate mundane and repetitive human activities.
Universal Request	Connect your Apache Kafka environment to your ServiceNow instance with Stream Connect for Apache Kafka.
Universal Task	Power AI agents and enrich workflows on the ServiceNow AI Platform with real-time data from across the enterprise using ServiceNow® Zero Copy Connector Hub.