---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/employee-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Integration for Employee Experience

# Setup for integrating pre-published apps with Microsoft Teams for Employee Experience {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Set up pre-published apps to integrate with IT, HR, and Universal Request through Microsoft Teams. Employees can interact with the agents from within Microsoft Teams to resolve their issues.
* **[Connect your ServiceNow instance to your Microsoft Teams tenant](https://servicenow-prod.fluidtopics.net/y~~BWps4uQ7vTFf~zCQIxA)**   
  Connect your ServiceNow instance to your Microsoft Teams tenant to enable users to create their requests from within Microsoft Teams.
* **[Grant permissions to required Microsoft Azure apps](https://servicenow-prod.fluidtopics.net/QhmZVhgO~S8JYHwcceOEoQ)**   
  Authorize the required pre-published apps to enable your ServiceNow instance to make API calls to Microsoft Azure to enable ServiceNow for Teams application workflows.
* **[Enable connecting to meetings from Microsoft Teams](https://servicenow-prod.fluidtopics.net/8SA~gE0VF9uaxmQSEuop7g)**   
  Create the OIDC provider configuration record that enables users to connect to meetings in the Microsoft Teams application.
* **[Change tenant to configure pre-published apps](https://servicenow-prod.fluidtopics.net/~6XUQvoenkkhMc04zVC02A#change-tenant)**   
  Change the tenant to use pre-published apps in your environment.
* **[Create and download the manifest file for pre-published apps](https://servicenow-prod.fluidtopics.net/~BDCja4BZADmuWRfPIpOzQ)**   
  Create and download the ServiceNow for Microsoft Teams manifest file from your instance to enable Microsoft Teams to use the ServiceNow for Teams app.
* **[Upload manifest file in Microsoft Teams](https://servicenow-prod.fluidtopics.net/5uM4EK9ENgoX0pGWloLPVA)**   
  Upload the manifest file in Microsoft Teams to integrate Microsoft Teams with your ServiceNow instance.
* **[Update the app ID in the ServiceNow instance](https://servicenow-prod.fluidtopics.net/u53SkbV99reQX1QysMamag)**   
  Update the ServiceNow for Teams app ID from the Microsoft Teams admin center in your ServiceNow instance.
* **[Disable the Now Virtual Agent](https://servicenow-prod.fluidtopics.net/sHiY~Jg9LC~czuKffdPv_A)**   
  Disable the Now Virtual Agent app to avoid duplicate notifications from Microsoft Teams when you install and integrate ServiceNow for Microsoft Teams with your ServiceNow instance.
* **[Translate the Microsoft Teams manifest file](https://servicenow-prod.fluidtopics.net/jYXXnByn8V3LJcJgjaeygw)**   
  ServiceNow for Microsoft Teams supports localization to multiple languages, using UTF-8 for international characters.
* **[Request-based chat access for a guest user](https://servicenow-prod.fluidtopics.net/fHavO4m9js4nHb25qZuOTA)**   
  Request-based pre-published app chat access enables a guest user to start and import chats in a single ServiceNow® for Microsoft Teams instance.
* **[User Presence Indicator](https://servicenow-prod.fluidtopics.net/MaoF52wdPTmDn6gCDwnu_w)**   
  User presence indicator helps the agents to know the status of the users in Microsoft Teams before the agent can initiate a chat using Microsoft Teams.
* **[Sending notifications to employees using Microsoft Teams](https://servicenow-prod.fluidtopics.net/hVjV~8FRybzuJEakt88YWw)**   
  Integrate Microsoft Teams with the Employee Center to enable content managers to send notifications to employees through Microsoft Teams.