---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/employee-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# HR PIWB template: Predict knowledge gaps and insights

# HR PIWB template: Predict knowledge gaps and insights {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Use the classic template that walks you through setting up a machine learning model to automate the discovery of knowledge gaps and recommend insights into improving knowledge by demand.

## Vorbereitungen

Role required: sn_piwb_hr_content.admin

## Prozedur

1. Navigate to AllPredictive Intelligence WorkbenchUse CasesCreate New from Templates.
2. From the templates list, go to Similar HR cases with knowledge gap template and click Start.  
   A pop-up with model name appears. This use case is handled in the classic Predictive Intelligence. You will be taken there to complete setup. You can perform the following steps:
   1. Ensure you click View product documentation for setting up this use case to review the instructions on how to configure the solution definition.  
      Hinweis:  
      Ensure you review and understand the documentation for creating the solution definition.
   2. Click Take me there to get started with the solution definition.
   {#hr-piwb-kb-gaps-insights__ul_hqv_g34_2qb}  
   Machine Learning Solutions landing page appears.Abbildung : 1. HR ML use cases
3. Go to Similarity and click Configure.  
   The solution definition appears.
4. On the form, verify the default field values and customize the solution as required.
{#hr-piwb-kb-gaps-insights__steps_vys_jpn_qlb}

## Ergebnisse

When the configuration is complete, machine learning algorithm provides various Knowledge Management capabilities, such as similar articles and knowledge demand insights.

## Nächste Maßnahme

You can verify the integration status from HR AdministrationHR AI ConfigurationsSolution definition. The use case is now mapped to the selected solution definition.
**Zugehörige Informationen**   

* [Predictive Intelligence](https://www.servicenow.com/docs/access?context=predictive-intelligence&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
* [Get started with Predictive Intelligence](https://www.servicenow.com/docs/access?context=install-predictive-intelligence&version=australia&pubname=australia-intelligent-experiences&section=get-started-predictive-intelligence&ft:locale=en-US)