---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/employee-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Microsoft Teams integration for Agent Experience

# Configuring Microsoft Teams integration for Agent Experience {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Allow the agents to work and manage the major incidents from Major Incident Management
(MIM) workbench through Microsoft Teams.
* **[Configure Notify connector for Microsoft Teams](https://servicenow-prod.fluidtopics.net/1CQZLal_~GKGVy86HYksYA)**   
  Configure your ServiceNow instance with Notify connector for Microsoft Teams application to enable making calls using Microsoft Teams.