Admins can create agent groups, add members to these groups, and add roles to these members.

• Create Agent and On-site Responder Groups:

  Set up agent or assignment groups and on-site responder groups based on your organization’s requirements.

• Assign Roles to Group Members:

  Add members to these groups and assign appropriate roles for their responsibilities.

• Map On-site Responder Groups to Locations:

  A CEM admin can map each on-site responder group to a specific location to promote accurate assignment during critical events.

After you configure group-to-location mapping, the responder groups are automatically populated based on the critical event's location.