You can enable or disable a benchmark KPI, and customize KPI conditions. Integration with Performance Analytics provides daily data collection and drill down capabilities on KPI data.

Tabelle : 1. HR Benchmarks KPIs

KPI	Description
Average age of closed onboarding cases	[[Summed duration of closed cases > Lifecycle Event Type.Event type = Onboarding]]/[[Number of closed HR Cases > Lifecycle Event Type.Event type = Onboarding]]/24
Average age of closed cases for COE HR talent management	[[Summed duration of closed cases > COE = HR Talent Management Case]]/[[Number of closed HR Cases > COE = HR Talent Management Case]]/24
Average age of closed cases for COE HR total rewards	[[Summed duration of closed cases > COE = HR Total Rewards Case]]/[[Number of closed HR Cases > COE = HR Total Rewards Case]]/24
Average age of closed cases for COE HR workforce administration case	[[Summed duration of closed cases > COE = HR Workforce Administration Case]]/[[Number of closed HR Cases > COE = HR Workforce Administration Case]]/24
% of HR cases resolved using KB articles	[[HR cases closed using a KB]]/[[Number of closed HR Cases]] * 100
Average case survey score	HR.Case.Survey.Metric
Average age of open cases	[[Summed duration of open cases]]/[[Number of open cases]]/24
Average age of closed cases	[[Summed duration of closed cases]]/[[Number of closed HR Cases]]/24