Modify email notification layout

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Modify the email notification layout and template that is shipped with the Employee Experience Foundation (com.snc.sn_ex_emp_fd) plugin.

    Vorbereitungen

    Role required: admin

    Warum und wann dieser Vorgang ausgeführt wird

    Apply the layout to email notifications to elevate the look and feel, and deliver branded notifications.
    Hinweis:
    The Employee Experience Foundation (com.snc.sn_ex_emp_fd) plugin is installed as a dependent plugin with Employee Center or Employee Center Pro. However, you can still independently install the plugin from ServiceNow Store.
    The Employee Experience Foundation (com.snc.sn_ex_emp_fd) plugin is shipped with the following.
    • Employee notification layout: Provides a Next Experience themed layout to apply to the email templates for all employee facing notifications. This layout includes best practices, standards, and styles. Use the following layout items:
      • Header
      • Footer
      • Unsubscribe and Change preference links
      • Easily modifiable brand logos
      • Web Responsiveness
    • Employee notification template: Provides a template for Email notification layout to create reusable content for the subject line and message body. Apply the template to employee facing notifications to deliver consistent information.
    View the following examples to understand how the notification looks with and without the Email notification layout.
    With layout
    Notification with Email notification layout and template applied
    Without the layout
    Notification without the Email notification layout and template
    Hinweis:
    If you are an upgrade customer, to use the latest email layout, install the Employee Experience Foundation (com.snc.sn_ex_emp_fd) app from ServiceNow® Store.

    Prozedur

    1. Navigate to All > System Notification > Email > Notifications.
    2. Search for the notification that you want to apply the template.
    3. Click open the notification and check if it is Active.
    4. On the What it will contain tab, select search and apply the Email notification template for Email template.
      To modify the template body, logo or any other details follow the steps.
      1. Navigate to All > System Notification > Email > Templates
      2. Open the Email layout record to modify it.
      3. Make your changes and Save or Update the record.
    5. Modify the email body or use it as given.
    6. Preview Notification and click Update.

    Nächste Maßnahme

    Reuse the Employee notification layout for any of your templates to build consistent notifications.