---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/employee-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Use Guided Self-Service

# Use Guided Self-Service {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Use the Guided Self-Service experience to self-serve, leading to improved productivity, and operational efficiencies for the organization.​  
With an in-context visual way to navigate the complex work scenarios, you can enhance productivity, engagement, and contribute to the overall organizational efficiency.

* Self-serve with easy access to information, processes, and resolutions for day-to-day work.
* Discover and use the available GSS process from the search.
* Navigate to the right article or catalog form through a visual QnA experience.
* Access information, services, and technology intuitively.
{#gss-guided-self-service-homepage__ul_cr3_jsz_1wb}As an employee, you can select options, view or modify the choices, restart activities, and start entire playbook all over again. Here is the intuitive step-by-step flow for the use cases.  
* Start afresh with context when you return to a partially completed GSS flow.
* Ensure you complete the entire GSS flow in one-go.
* Go back, resume, view, and revise your selections.
* Access a catalog or a KB article based on your permissions.

{#gss-guided-self-service-homepage__ul_lcr_dn1_ddc}  
Hinweis:  
Your incomplete selections are cancelled daily by a schedule job.  
Here is the intuitive step-by-step flow for the use cases.Abbildung : 1. Guided Self-Service: Know your benefits flow Abbildung : 2. Guided Self-Service Start over

For more information, see [Guided Self-Service in Employee Center](https://servicenow-prod.fluidtopics.net/CSzWMyiT6q7e077M5tT6pg "Empower employees with easier self-serve capabilities through guided experiences to improve productivity and efficiency.").
**Zugehörige Konzepte**   

* [Use the Employee Center topic pages](https://servicenow-prod.fluidtopics.net/jCKoLTULypaCqwCtrEWn9A "The Employee Center topic pages contain the breadcrumbs widget, topic header widget, sub-topic widget, and the topic content widget.")
* [Topic managers and contributors for topic page management](https://servicenow-prod.fluidtopics.net/c7yNDKTqxGupfZ0B_RTQlQ "While topic managers control the topic level decisions, the contributors manage the connected content, quick links, adding applications, and featured content on the topic page.")
* [Use the My To-dos page](https://servicenow-prod.fluidtopics.net/kc7D9BhHOCB6RrI4mAYnbw "Use the To-dos page to review all tasks that are assigned to you and prioritize them.")
* [View advanced portal navigation](https://servicenow-prod.fluidtopics.net/uoEbY2Pngn_bRi3SJm6__w "Use the enhanced navigation experience that helps you with better content discovery.")
* [Use approval experience](https://servicenow-prod.fluidtopics.net/cULs5AQPd~E8ANNVI4KH~g "Use the My tasks section to track and fulfill the requests from the portal and Now Mobile.")
* [Task filters on My tasks](https://servicenow-prod.fluidtopics.net/3OZm2BcCzKaSKyEkfMFStA "Use the enhanced filters experience to manage and prioritize the tasks. Using the filters, employees and managers can have better visibility into the time-sensitive and business-critical tasks.")
* [View the Recommended for you content](https://servicenow-prod.fluidtopics.net/d9pEUEz1VYz8bYkoRJOfLQ "Access all the content recommended for you from from a central location in one-click.")
* [View employee profile](https://servicenow-prod.fluidtopics.net/7i1a~_uPFvPrqoXnray70w "View the employee profile with your personal information from the employee portal and Now Mobile.")
* [Use Personalized Answers](https://servicenow-prod.fluidtopics.net/eF4UfArewDVDcLQ5Kla5EQ "Employees can use the AI-search enabled feature to seek information about their leave balance and more on the Employee Center search page.")
* [Employee Profile org chart widget](https://servicenow-prod.fluidtopics.net/wPV7ccLWwDLNc4nEqJle1Q "Use the Employee Profile org chart widget to easily browse, search, and navigate through the organization chart.")
* [RTL support for Employee Center](https://servicenow-prod.fluidtopics.net/o1EI~hJKHVM2oByZdWSccQ "As an employee, you can change the display of the user interface from right-to-left.")
* [Access applications from App Launcher](https://servicenow-prod.fluidtopics.net/01HDNt8U17GHulyWR_1coQ "Access all your applications from a central location in one-click.")  
**Zugehörige Tasks**   

* [Manage approvals from Microsoft Teams](https://servicenow-prod.fluidtopics.net/sMyPZe0EbkxbShB11FKnWA "Manage Concur expense approvals using Virtual Agent actionable notifications in Microsoft Teams to resolve the approval directly in the Virtual Agent conversation without involving a live agent.")
* [Manage approvals from a Microsoft Outlook email](https://servicenow-prod.fluidtopics.net/H~t8UgVwfFCyVd4prgkdsA "Approve or reject Concur expense reports from a Microsoft Outlook email message.")
* [Use Employee Center from Zoom](https://servicenow-prod.fluidtopics.net/r459Ni5D~PQoPoFQvzGuUg "Access and use the ServiceNow Employee Center capabilities from Zoom client.")
* [Manage favorites](https://servicenow-prod.fluidtopics.net/pbbRIcY2vjrTJAZ4JQIPsg "Mark the content as your favorites and easily access all your favorites.")