Data Collection Toolkit

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Data Collection Toolkit

    The Impact Value Management Data Collection Toolkit, released in the Yokohama version and updated on January 30, 2025, is designed to simplify and optimize the collection of value metrics data using ServiceNow Performance Analytics (PA). It enables ServiceNow customers to efficiently gather, track, and analyze critical success metrics, supporting data-driven decision-making and enhancing visibility into key performance trends.

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    These Data Collection apps are embedded within the Impact package and are accessible directly on a user’s ServiceNow instance without requiring separate downloads or individual content pack installations. This integration ensures a seamless experience and improves data accuracy and operational efficiency for value measurement within the Impact program.

    Key Features

    • Automated Data Collection: Automatically collects essential data to support value management activities such as setting baselines and targets, conducting outcome performance reviews, and generating value reports.
    • Improved Data Accuracy: Utilizes predefined Performance Analytics data definitions to ensure reliable and high-quality data.
    • Seamless Integration: As part of the Impact package, the apps eliminate manual downloads or separate content pack installations.
    • Enhanced Visibility: Provides real-time insights into performance trends to facilitate better decision-making and outcome tracking.
    • Data Synchronization: Employs Service Bridge technology to enable bidirectional, secure, and efficient syncing of data between the ServiceNow Impact store application and the Impact delivery instance (IDI), ensuring consistent and up-to-date information.

    Practical Use and Getting Started

    ServiceNow customers can leverage the Data Collection Toolkit to support various products by using specific Data Collection Content Packs tailored to their needs. Available content packs include those for:

    • Application Portfolio Management (APM)
    • App Engine
    • Customer Service Management (CSM)
    • Software Asset Management (SAM)
    • Hardware Asset Management (HAM)
    • IT Service Management (ITSM)
    • IT Operations Management (ITOM)
    • Human Resources (HR)
    • Security Operations (SecOps)
    • Strategic Portfolio Management (SPM)
    • Integrated Risk Management (IRM)

    These content packs help customers quickly implement data collection aligned with their specific value management objectives and outcomes, enhancing reporting and performance reviews within the Impact program.

    The Impact Value Management Data Collection apps are designed to simplify and optimize the value metrics data collection process using Performance Analytics (PA). These applications enable you to efficiently gather, track, and analyze critical success metrics, ensuring data-driven decision-making and improved visibility into key performance trends.

    The Data Collection apps are available in the ServiceNow Impact store application. These apps are accessible directly on a user’s own instance as part of the Impact package, eliminating the need for separate downloads from the store or individual content packs. By leveraging predefined data definitions within Performance Analytics (PA), customers can automatically collect essential data for value metrics. This streamlined approach enhances the accuracy and efficiency of data collection for value measurement, providing a seamless experience and improving both customer satisfaction and product evaluation in the value management within Impact.

    A Data Collection Toolkit is delivered from the Impact squad with a detailed overview of the Report configuration options and potential implementation recommendations for collecting the data required for your objectives and outcomes, outcome performance report, and value reports that are part of the Impact program.

    Key benefits

    • Automated data collection: Automatically gathers essential data to support Value management activities, including:
      • Setting value baselines and targets
      • Conducting outcome performance reviews
      • Generating value reports
    • Improved data accuracy: Leverages predefined Performance Analytics (PA) data definitions to ensure high-quality, reliable data.
    • Seamless integration: Removes the need for manual downloads or individual content pack installations as data collection apps are embedded within the Impact package.
    • Enhanced visibility: Provides real-time insights into performance trends, facilitating better decision-making and outcome tracking.
    • Data Sync to Impact Provider: Syncs the data collected via Data Collection jobs bidirectionally between the ServiceNow Impact store application and the Impact delivery instance (IDI), ensuring consistent and up-to-date information.

      Service Bridge Integration is the core technology enabling data synchronization between instances. It securely and efficiently handles data payloads, allowing real-time data synchronization to ensure seamless information flow.

      For more information, see:

    Get started

    Get started with the Data Collection Content Pack for your respective product: