Jumpstart Your Platform Analytics

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Jumpstart Your Platform Analytics

    The Jumpstart Your Platform Analytics Accelerator is designed for Impact customers to explore the capabilities of Platform Analytics. It demonstrates how to enhance service delivery quality, efficiency, and cost-effectiveness through applied reporting and Performance Analytics configuration. The offering includes access to a temporary instance, coaching sessions, and guidance on best practices for analytics implementation.

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    Key Features

    • Provisioning of a temporary instance pre-loaded with Platform Analytics Content Packs focused on ITSM.
    • Customer Coaching Session #1 (up to 90 minutes) covering:
      • An overview and demonstration of Platform Analytics.
      • Review of Platform Analytics architecture.
      • Best practices for leading and lagging indicators.
      • Clarification of differences between reporting and Performance Analytics.
    • Optional Customer Coaching Session #2 (up to 60 minutes) for additional Q&A.
    • Thirty days of access to the temporary instance for hands-on experience.

    Customer Responsibilities

    Successful engagement requires collaboration from several customer roles:

    • Platform Owner (Required): Overall accountability and governance of the ServiceNow platform.
    • System Administrator(s) (Required): Maintain platform stability, manage support, and implement configuration tasks.
    • Reporting Lead(s) (Required): Liaison with the ServiceNow consultant and coordinates resources.
    • Process/Service Owner(s) (Recommended): Senior leaders accountable for business processes/services.
    • Developer(s) (Recommended): Platform coding and customization.
    • Trusted Service Partners (Recommended): Participate in coaching sessions to support ongoing analytics efforts.

    Important Notes

    • This Accelerator is available for Impact Guided, Advanced, and Total packages.
    • Some environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted customers, or other restricted environments may have limited or no access to this offering.
    • ServiceNow resources provide recommendations but do not implement changes on customer production or sub-production instances.

    The Jumpstart Your Platform Analytics Accelerator provides a demonstration of the possibilities and capabilities of Platform Analytics.

    Overview

    Jumpstart Your Platform Analytics provides Impact customers with an overview of Platform Analytics and the ability to greatly improve service delivery quality, efficiency, and cost. An applied demonstration of reporting and Performance Analytics configuration, capabilities, and analytics via a temporary instance as well as leading practices on getting started is included. For more information on Platform Analytics, see Available Platform Analytics Solutions.

    Note:
    This Accelerator is available for Impact Guided, Advanced, and Total packages.

    Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at https://www.servicenow.com/legal/servicenow-impact.html.

    What you get

    Session Preparation
    • Provisioning of a temporary instance
    • Installation of Platform Analytics Content Packs – ITSM focus
    Customer Coaching Session #1 (up to 90 min)
    Includes the following:
    • Platform Analytics overview and demonstration
    • Review Platform Analytics architecture
    • Leading and lagging indicator best practices
    • Discuss differences between reporting and Performance Analytics
    • Thirty days of access to the temporary instance
    Customer Coaching Session #2 (Optional upon Customer request – up to 60 min)
    Opportunity for Q&A related to Platform Analytics

    Requested customer resources

    Table 1. Customer resource and responsibilities
    Customer Resource  Responsibilities 

    Platform Owner (Required)

    Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    System Administrator(s) (Required) Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
    Reporting Lead(s) (Required) Meets with the ServiceNow Impact Accelerator Consultant, provides access to the required resources, and drives the actions from the engagement.
    Process/Service Owner(s) (Recommended) A senior leader within each business unit for each major process or service (e.g., incident, change, employee onboarding) who is accountable for ensuring the process is fit for purpose.
    Developer(s) (Recommended) Writes code for the ServiceNow platform.
    Trusted Service Partners (Recommended) Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward.

    Requested information / access

    Refer to the applicable Impact Accelerator description available at https://www.servicenow.com/legal/servicenow-impact.html

    Exceptions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted environments.

    ServiceNow resources are not responsible for implementing Platform Analytics recommendations on Customer’s sub-production or production instances.