Capabilities maps

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Capabilities maps

    Capabilities maps provide ServiceNow customers with clear visibility into the products and capabilities they have purchased within their platform. Each instance in your environment has its own capabilities map, allowing you to see detailed descriptions and explore further information about each capability. These maps help you track the usage status of capabilities—whether they are in use, planned, or in implementation—and include recommendations from your Impact squad to enhance adoption.

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    Note that if stakeholder groups are enabled, the capabilities map only displays instances linked to those groups, so ensure your instances are properly associated to appear on the map.

    Key Features

    • Instance Selection: Easily switch between multiple instances using a drop-down menu to view relevant capabilities per instance.
    • Filtering Options: Customize the displayed capabilities using filters based on capability name, license availability, usage status (in use, planned, etc.), squad recommendations, and visibility of hidden capabilities.
    • Capability Details: Drill down into capability descriptions and related information for a deeper understanding.
    • Initiative Creation: Directly create and track initiatives from individual capabilities to manage adoption activities and link them to the initiative roadmap for better implementation oversight.
    • Usage Status Management: Monitor which capabilities are active, unused, planned, or under implementation, providing actionable insight into your ServiceNow environment.

    Practical Benefits

    Capabilities maps serve as a centralized reference for your ServiceNow entitlements and adoption status, helping you optimize product usage and align your teams on implementation priorities. The ability to filter views and create initiatives from capabilities streamlines planning and tracking efforts, ensuring you can maximize the value of your purchased products and respond to squad recommendations effectively.

    See the applications, or capabilities, at your disposal for achieving your business objectives.

    Capabilities maps overview

    Capabilities maps enable customers transparency and clarity into your ServiceNow platform with a comprehensive list of the products and capabilities that you have purchased. Descriptions of those capabilities are provided and can be drilled down to explore additional information about them.

    You obtain separate capabilities maps for each instance, as when more than one instance is present, a capability map is generated for each one.

    The status of the capabilities can be managed to identify which capabilities are being used, which aren’t in use, which are planned, and which are in the process of implementation. In addition, you’ll also see recommendations from your Impact squad for you to consider implementing.

    Note:
    If a stakeholder group has been enabled, the capabilities map only displays those instances that are associated with a stakeholder group. In case there’s an instance that isn't displayed in the capabilities map, confirm it’s associated with a stakeholder group. See Group Views for more information on stakeholder groups.

    Homepage

    Capabilities maps are available in Impact from the Product Adoption menu. Capabilities maps provide a reference point into which applications you’re entitled to.

    Shows the capabilities maps based on the selected filters on the Product Adoption page.

    If you have more than one instance, select an instance from the drop-down selection menu. The summary information displayed references the selected instance.

    On the capabilities maps, see the entire list of applications and a summary of the capabilities based on the filters that you select. When you change the filter options, the data displayed in the map updates accordingly.

    The available filters are as follows:
    • Name: Filter by capability names.
    • Availability: See all capabilities, or only those that are available with licenses, or unavailable without licenses, for your instance.
    • Usage status: Filter by a usage status of the capabilities. You can pick one or more statuses to display at a time.
    • Squad recommended: Display all capabilities, or only those recommended by your squad.
    • Show hidden: Select No if you don't want to see hidden capabilities in this capabilities map. Select Yes if you want to access the list of hidden capabilities.
    • Create an initiative from a specific capability to integrate product adoption and the initiative roadmap.
    • Start an initiative from any individual capability where you can log and track all of your activities towards the implementation. Once created, the initiative will be referenced in the capability details and Initiative Roadmap.