TuneUp Your Employee Center
Summarize
Summary of TuneUp Your Employee Center
The TuneUp Your Employee Center Accelerator is designed to help ServiceNow customers assess, maintain, and govern their Employee Center implementation to maximize its value. It provides a detailed evaluation of the current setup, identifies opportunities for improvement, and highlights untapped capabilities that can enhance adoption and usage.
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This offering is available to customers with ServiceNow Impact packages such as Impact Advanced, Impact Total, Impact Guided, and as an add-on to Strategic Value or Platform Governance packages.
Key Features
- Assessment and HealthScan: Customers receive a thorough analysis of their Employee Center implementation using the HealthScan tool to identify strengths and areas for improvement.
- Customer Coaching Sessions: Two coaching sessions are provided—an initial 90-minute session covering advanced capabilities, HealthScan findings, maintenance best practices, and resources; and an optional 60-minute follow-up session for Q&A.
- Temporary Instance Access: Customers gain 30 days of access to a temporary instance for experimentation and validation of recommendations.
- Resource Engagement: The Accelerator involves key customer roles including Platform Owners, System Administrators, UX and OCM experts, Developers, and Trusted Service Partners to ensure thorough governance and implementation support.
Customer Responsibilities and Participation
Successful engagement requires involvement from several customer roles:
- Platform Owner: Overall accountability and governance of the ServiceNow platform.
- System Administrators: Platform maintenance, support, and configuration.
- UX and OCM Experts: Focus on user experience and organizational change management.
- Developers and Other Roles: Support configuration and development tasks.
- Trusted Service Partners: May participate in coaching sessions to assist with best practices.
Limitations and Exclusions
The Accelerator or parts of it may not be available to customers in restricted environments, self-hosted instances, or managed service providers with domain-separated instances. ServiceNow does not implement recommendations directly on customer environments; customers are responsible for applying suggested improvements.
The TuneUp Your Employee Center Accelerator provides guidance on maintaining and governing your ServiceNow Employee Center health to optimize value.
Accelerator overview
TuneUp Your Employee Center provides Impact customers with an assessment of their current Employee Center implementation. Through careful analysis, we offer valuable insights and recommendations to enhance the health of their implementation while providing an opportunity to understand untapped value where enhanced capabilities are not yet deployed. Additionally, this Accelerator equips our customers with essential ServiceNow resources and leading practices guides on how to best increase adoption and usage of Employee Center.
For additional information, see Employee Center.This feature is available for packages such as Impact Advanced and Impact Total along with the Impact Guided package and Strategic Value or Platform Governance, as add-on.
Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at https://www.servicenow.com/legal/servicenow-impact.html.
What you get
- Session preparation
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- Provision a temporary instance
- Run HealthScan
- Customer coaching session #1 (up to 90 minutes)
- Includes the following:
- Overview of advanced Employee Center capabilities
- HealthScan findings review
- Key maintenance activities discussion
- Key resources and guides on leading practices
- 30 days access to the temporary instance
- Customer coaching session #2 (optional upon customer request, up to 60 minutes)
- Opportunity for Q&A related to Employee Center
Requested customer resources
One or more customer resource is requested. The specific number of resources provided is Accelerator and customer specific.
| Customer resource | Responsibilities | Required | Optional |
|---|---|---|---|
| Platform Owner | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | ✓ | |
| System Administrators | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | ✓ | |
| UX and OCM Experts | Primary stakeholders for user experience and organizational change management. | ✓ | |
| Developers | Writes code for the ServiceNow platform. | ✓ | |
| Other Customer Roles | Other Customer Roles | ✓ | |
| Trusted Service Partners | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. | ✓ |
Requested information / access
Refer to the applicable Impact Accelerator description available at https://www.servicenow.com/legal/servicenow-impact.htmlExclusions
This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers with domain separated instances.
ServiceNow resources are not responsible for implementing recommendations on Customer’s sub-production or production instances.