---
sourceDocument: Yokohama Impact
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/impact

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# Design Review

# Design Review {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read

These Accelerators provide an evaluation of current or proposed solution design.

## Design Review- Advanced {#ariaid-title2}

Design Review- Advanced provides Impact Advanced Customers with a review of either a solution to be implemented or an existing implemented solution, either as it pertains to the ServiceNow AI Platform.
The Accelerator aims to assist Customers in making the best possible solution design decisions that result in better scalability, sustainability, maintainability, and upgradability and leverage the power of the native platform
to avoid technical debt and future-state limitations.

### What You Get {#design-review-advanced__section_mwz_rw1_fsb}

Introductory Customer Session (up to 60 min)
:
    * Set expectations on process and depth of deliverable
    * Communicate expectation for Customer participation
    * Provide Design Review questionnaire
    * Request data and any other inputs
    {#design-review-advanced__ul_ot4_yqq_dsb}

Customer Working Session (up to 120 min)
:
    * Review current state of solution design
    * Discuss leading practice content
    * Propose action plan items for Customer to execute
    {#design-review-advanced__ul_vld_brq_dsb}

Design Review Deliverable
:
    * Review of what application(s) are being reviewed, pain points and use cases
    * Aggregation of recommendations from Impact Squad
    {#design-review-advanced__ul_tks_dx1_fsb}

Customer Review Session (up to 60 min)

:   Review Design Review Deliverable.

Follow-Up Customer Session (optional upon Customer request - up to 60 min)
:
    * Opportunity for Q\&A related to solution design
    * Provide additional guidance on leading practices
    {#design-review-advanced__ul_z4t_23b_fsb}

### Requested Customer Resources {#design-review-advanced__section_sw2_gx1_fsb}

{#design-review-advanced__table_kh2_jrq_dsb__entry__2}

| Customer Resource  | Responsibilities  |
|-|-|
| Platform Owner- Required | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. |
| Executive Sponsor - Required | Primary strategic contact for ServiceNow. |
| ServiceNow development team lead -- Required | Leads development on the ServiceNow platform. |
| Process Owner- Recommended | Owns the process being reviewed. |
[Table 1. Customer resource and responsibilities]

{#design-review-advanced__table_kh2_jrq_dsb}

### Requested Information / Access {#design-review-advanced__section_s1y_hx1_fsb}

* Design Review questionnaire completed by Customer at least 1 week in advance of Customer Working Session (to be provided by ServiceNow)
* Story documents to review for customizations (process documents; design decisions; implementation SOW if a partner is involved)
* Outcomes, value expectations, KPIs, and metrics
* Integration considerations
* Architecture blueprints (if available) for both process and technical approach (plug-ins, etc.)
* Detailed description of use case for application being reviewed (should include personas)
* Detailed description of pain point(s) for application being reviewed (if applicable)
{#design-review-advanced__ul_wkn_33b_fsb}

### Exceptions {#design-review-advanced__section_xng_jx1_fsb}

A design review may only be performed for the following cases:  
In the case where an already-implemented application is being reviewed, Customer can request a design review from only the following list of applications:

* Incident
* Problem
* Service Catalog
* Service Portal
* Knowledge
* Release
* Agile
{#design-review-advanced__ul_el4_43b_fsb}  
In the case where a design of a solution to be implemented is being reviewed, Customer can request a design review from only the following list of applications:

* Incident
* Problem
* Service Catalog
* Service Portal
* Knowledge
* Release
* Agile
{#design-review-advanced__ul_fzz_r3b_fsb}

For design reviews of custom applications, the complexity of the design must be
small-to-medium complexity as determined in the sole discretion of the Impact Accelerator
Consultant(s) delivering the Accelerator.

ServiceNow is not responsible for development of the solution design or execution of any
recommendations.

## Design Review- Total {#ariaid-title3}

Design Review Total provides Impact Total Customers with a review of either (1) a solution to be implemented or (2) an existing implemented solution, either as it pertains to the ServiceNow AI Platform.
It aims to assist Customers in making the best possible solution design decisions that result in better scalability, sustainability, maintainability, and upgradability and leverage the power of the native platform to avoid
technical debt and future-state limitations.

### What You Get {#design-review-total__section_yxj_r2n_c5b}

Introductory Customer Session (up to 90 minutes)
:
    * Describe and introduce the Accelerator
    * Define scope (Customer may select one Application within one Capability):
      * Platform Application (1 Capability; 5-6 Key Decision)
      * Custom Application (1 Capability; 3-5 Key Decisions)
      * Custom Application to Platform Application Transition (1 Capability; 5-6 Key Decisions)
      {#design-review-total__ul_zyx_xfn_c5b}
    * Define Accelerator work plan schedule and specify roles/responsibilities
    * Request Customer pre-work and any other inputs
    {#design-review-total__ul_lnn_vfn_c5b}

Customer Working Session (up to 12 hours -- split across 2-day workshop)
:
    * Review current state of solution design
    * Discuss design purpose perspectives (business, functional, technical, implementation)
    * Identify Key Decisions
    * Capture risks \& issues
    * Define success metrics
    * Review basic design guidance
    {#design-review-total__ul_wqq_cgn_c5b}

Customer Review Session (up to 4 hours)
:   Review Design Review Deliverable

Design Review Deliverable, Final Presentation including:
:
    * Initial Accelerator scope and expectations
    * Outputs of Customer Working Session
    * Observations \& Diagnosis
    * Return to out-of-box path, if applicable
    * Prescriptive recommendations
    * Outstanding decisions to be made
    * Additional leading practice resources, if applicable
    {#design-review-total__ul_xxn_rgn_c5b}

Follow-up Customer Session (optional upon Customer request- up to 60 minutes)
:
    * Opportunity for Q\&A related to solution design
    * Provide additional guidance on leading practices
    {#design-review-total__ul_dy3_xgn_c5b}

### Requested Customer Resources {#design-review-total__section_egv_r2n_c5b}

{#design-review-total__table_c3q_kfn_c5b__entry__2}

| Customer Resource | Responsibilities |
|-|-|
| Platform Owner- Required | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform |
| Business/Platform Owner- Required | As related to the Accelerator's scope -- responsible for the business(es) / process(es) that may be part of ServiceNow solution design |
| Design Lead/Team- Required | As related to the Accelerator's scope -- responsible for ServiceNow solution design |
| Sr. Functional Service Owner(s)- Required | As related to the Accelerator's scope -- responsible for the service(s) that may be part of ServiceNow solution design |
| Sr. Functional Business Owner(s)- Required | As related to the Accelerator's scope -- responsible for the business(es) that may be part of ServiceNow solution design |
[Table 2. Customer resource and responsibilities]

{#design-review-total__table_c3q_kfn_c5b}

### Requested Information/Access {#design-review-total__section_drz_r2n_c5b}

Platform Background documents, including:
:
    * Platform History information- Platform Implementation Date / Version; Application Families Implemented; Current Implementations; Current or Former Partners; Platform Governance; Platform Administration Team
    * Platform Standing information- Architectural Diagram/s; Integration Map/s; Open performance or platform issues; Next planned upgrade; CSDM / CMDB Maturity; User Community information; Release Management Approach; Change Management Approach; DevOps Information
    {#design-review-total__ul_bvx_w2n_c5b}

Application Background documents, including:
:
    * Business Case information-- Organizational Goals and Objectives; Use Cases; Related Process Flows; Related Roles \& Responsibilities Document; Process Owner(s); Business Case; Benefit Case
    * Business Consideration information-- Enablement Approach; Organizational Change Management Approach; Policy / Procedure / Standard Requirements; Audit / Remediation Requirement(s)
    * Open Issues information- Open user issues / feedback; Known business process gaps
    {#design-review-total__ul_hnx_1fn_c5b}

Design Approach documents, including:
:
    * Architectural Decision information-- Architectural Decision History; Alternate Options Considered; Areas where Platform Architecture support is needed
    * Design Approach information-- Complete set of User Stories with technical approach; Process Documentation, based on design; Handover Documentation
    * Development Cycle information- Full-cycle Testing results; List of all related Defects; Change and Release History, as available
    {#design-review-total__ul_l25_2fn_c5b}

* Business Presentation slides (to be provided by ServiceNow for Customer to complete)
* Architecture Presentation slides (to be provided by ServiceNow for Customer to complete)
{#design-review-total__ul_b1c_3fn_c5b}

### Exceptions {#design-review-total__section_h2d_s2n_c5b}

This Accelerator does not include in-depth technical reviews of any design -- the
recommendations will be based on the analysis discovered and reviewed in the Customer
Working Session.

ServiceNow is not responsible for development of the solution design or execution of any
recommendations.