---
sourceDocument: Yokohama Impact
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/impact

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# Impact operating model

# Impact operating model {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Impact operating model is a research-backed system of key activities, personalized to your organization, to help drive faster time to value with the ServiceNow platform.
Delivered by your Impact Squad, our unique operating model includes a fit-for-purpose set of Initiatives to start you on the fast track to value.

* Stay focused on your strategic vision with personalized outputs and recommendations.
* Prevent distractions with regular platform health, operational, and performance reviews.
* Enjoy flexibility to add business outcomes, re-prioritize objectives, and adapt to the needs of your organization.The Impact program is comprised of two phases, Foundations and Steady State. Foundations kicks off the experience and defines the value baseline, and the Steady State cadence keeps you on track with your Impact plan and associated business goals.

  [Impact Foundations](https://servicenow-prod.fluidtopics.net/T4XgrXKsQGZ6oJu~K~xlEA "Impact Foundations is a fit-for-purpose set of account level initiatives to start you on the fast track to value and to maintain momentum via a streamlined quarterly motion.​")
  :   Connects vision to action by baselining your current state and giving you a tailored plan to quicken your time to value. Foundations lays the groundwork for every action you take on the
      platform.

  [Impact Steady State](https://servicenow-prod.fluidtopics.net/azZcL0ztiwCKalzI26seig "Impact Steady State is the cadence that keeps you on track with your Impact Plan and associated business goals that follows the Foundations phase, generally beyond 90–120 days of engagement.")

  :   Our standard initiatives are executed in consistent, timely intervals to keep you on pace.

  Impact phases and deliverables are accessible using the [Impact Delivery Instance (formerly Impact Digital Experience)](https://servicenow-prod.fluidtopics.net/uzx7zjOdF8GBfJn8ngSD_Q "The Impact Delivery Instance (IDI) is a centralized, interactive portal where you can access your Impact tools and benefits.") or the interactive portal where you access your Impact tools and benefits. See [Impact Delivery Instance (formerly Impact Digital Experience)](https://servicenow-prod.fluidtopics.net/uzx7zjOdF8GBfJn8ngSD_Q "The Impact Delivery Instance (IDI) is a centralized, interactive portal where you can access your Impact tools and benefits.") for more information.

  ServiceNow
  Impact packages comprise support tools, self-help resources, human-led engagements, and credits, discounts, and additional benefits made available to you depending on the level of Impact package procured. For
  information about Guided, Advanced, and Total packages, see [Impact packages](https://servicenow-prod.fluidtopics.net/DI3mQ~qw~P138kbOjkK3mg "ServiceNow Impact packages comprise support tools, self-help resources, human-led engagements, and credits, discounts, and additional benefits made available to you depending on the level of Impact package procured.").
{#impact-operating-model__ul_zxw_mly_txb}