---
sourceDocument: Yokohama Impact
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/impact

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# Manage User Experience

# Manage User Experience {#ariaid-title1}

* Release version: Yokohama
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Explore in-depth transactions for a user or a node for a given period.

## Before you begin

Note:  
The functionality is enabled through the Impact Delivery Instance (IDI) portal where a customer admin reviews the Terms \& Conditions and opts-in via the Manage Permissions page.

Role required: admin

## Procedure

1. Navigate to ImpactPlatform HealthMonitorInstance ObserverAnalyticsUser Experience.
2. Select an instance and a date range from the filter options.  
   Select Update instance default settings to configure default snapshot settings.
3. Select Get Snapshot to load the User Experience data charts.  
   The following data analysis options are available:
   * Overview
   * Node
   * User
   * URL
   * Transaction Type
   * Application Monitoring

   {#manage-user-experience__ul_z2h_rxn_gbc}

4. Drill into each data point to open the particular details.  
   For instance, select a user data point on the chart. The User transaction details open with various data points. Select each data point to further drill into each area.

5. Select the URL tab to access each specific URL transaction.  
{#manage-user-experience__steps_ggf_3j2_bbc}

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