---
sourceDocument: Yokohama Impact
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/impact

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# Impact Foundations

# Impact Foundations {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Impact Foundations is a fit-for-purpose set of account level initiatives to start you on the fast track to value and to maintain momentum via a streamlined quarterly motion.​

Provides guidance for initial engagement for both new or seasoned customers and sets a baseline analysis of your current state and clear next steps to speed up your time to value, laying the groundwork for every action you take on the
platform.

## Foundations deliverables {#foundations__section_eys_b3k_y1c}

Based on your Impact package, the deliverable outputs may vary:

✓ = Common standardized feature set

![Green check mark icon]() = Includes unique package-specific features  
{#foundations__table_o23_vdk_y1c__entry__5}

| Impact deliverable | Description | Guided | Advanced | Total |
|:-:|:-:|:-:|:-:|:-:|
| Get Started with Impact | Kicks off the onboarding experience and evaluates the current state of the targeted areas for analysis for your ServiceNow Platform. | ✓ | ![Green check mark icon]() | ![Green check mark icon]() |
| Customer Impact Plan | Contains best practices and recommendations based on your organizational goals and ServiceNow product mix curated by your Customer Success Manager. | ✓ | ✓ | ✓ |
| [Product Adoption Roadmaps](https://servicenow-prod.fluidtopics.net/RpFjcj_yMSphahtv~DNBrw "Access the Product adoption roadmaps (PARs) feature to view an admitted implementation sequence for your capabilities. The implementation sequence is organized into specific phases for an optimal implementation.") | View a recommended implementation sequence for your capabilities. |   | ✓ | ✓ |
| [Objectives and outcomes](https://servicenow-prod.fluidtopics.net/OaVqmEZDsXcTO9IbiCNaGg "The value management lifecycle starts with the identification of your objectives and outcomes.") | Identify your high-level goals and tie them to measurable outcomes and success metrics that helps illustrate value over time. | ✓ | ✓ | ✓ |
| [Capabilities maps](https://servicenow-prod.fluidtopics.net/bqYWNqYKcSozIwN5X~qWHQ "See the applications, or capabilities, at your disposal for achieving your business objectives.") | See the applications, or capabilities, at your disposal for achieving your business objectives.​ | ✓ | ✓ | ✓ |
[Table 1. Impact deliverables per package]

{#foundations__table_o23_vdk_y1c}