---
sourceDocument: Yokohama Impact
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/impact

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# Jumpstart Your Virtual Agent

# Jumpstart Your Virtual Agent {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

This accelerator provides guidance on realizing benefits with the ITSM Virtual Agent.

## Overview {#jumpstart-your-virtual-agent__section_pn5_kxd_fsb}

Jumpstart Your Virtual Agent provides Impact Customers with an applied demonstration of
ITSM Virtual Agent capabilities. This includes a technical overview of how to set up ITSM
Virtual Agent, resources, training, and services available to successfully implement ITSM
Virtual Agent. It aims to help Customers remove barriers and accelerate Virtual Agent
adoption by demonstrating ITSM Virtual Agent capabilities in a temporary instance, which is
a clone of the Customer's selected production environment.

Offered pursuant to the applicable Impact Accelerator Description available at <https://www.servicenow.com/legal/servicenow-impact.html>

## What you get {#jumpstart-your-virtual-agent__section_qn5_kxd_fsb}

Virtual Agent Activation
:
    * Provisioning of a temporary instance
    * Virtual Agent plugin activation
    * Execution of Virtual Agent topic recommendations and related tools
    * Activation of core topics
    * Collaboration tool and Live Agent demo setup
    {#jumpstart-your-virtual-agent__ul_g24_rxd_fsb}

Customer Coaching Session #1 (up to 120 min)

:   Review of:

    * What is Virtual Agent
    * Applied demo
    * Process overview
    * Review 'what was done'
    * Plugins
    * Virtual Agent topic recommendations and related tools
    * Key implementation resources
    {#jumpstart-your-virtual-agent__ul_elz_5xd_fsb}

Customer Coaching Session #2 (Optional upon Customer request -- up to 60 min)
:
    * Opportunity for Q\&A related to ITSM Virtual Agent
    * Provide additional guidance on implementation resources and process, plugins, findings
    {#jumpstart-your-virtual-agent__ul_d33_byd_fsb}

## Requested customer resources {#jumpstart-your-virtual-agent__section_x4x_2p2_qrb}

{#jumpstart-your-virtual-agent__table_wqw_dyd_fsb__entry__2}

| Customer Resource  | Responsibilities  |
|-|-|
| ITSM Virtual Agent Lead - Required | Subject matter expert responsible for implementing ITSM Virtual Agent. |
| IT Service Desk Manager - Recommended | Subject matter expert responsible for managing IT Service Desk. |
| System Administrator(s) - Recommended | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. |
| Enterprise Architect(s) - Recommended | Provides a holistic view of the organization's strategy, processes, and other systems, including any necessary policy or organizational requirements. Helps guide the Platform Owner to align with technical or functional standards. |
| Developer(s) - Recommended | Writes code for the ServiceNow platform. |
[Table 1. Customer resource and responsibilities]

{#jumpstart-your-virtual-agent__table_wqw_dyd_fsb}

## Requested information/access {#jumpstart-your-virtual-agent__section_rn5_kxd_fsb}

Please refer to the applicable Impact Accelerator Description available at <https://www.servicenow.com/legal/servicenow-impact.html>

## Exceptions {#jumpstart-your-virtual-agent__section_sn5_kxd_fsb}

This Impact Accelerator in its entirety or portions of the
Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5,
or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted
environments.

ServiceNow is not responsible for implementing ITSM Virtual Agent recommendations on
Customer's sub-production or production instances.