---
sourceDocument: Yokohama Impact
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/impact

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# Common Service Data Model (CSDM) Assessment Technical Services (Walk) - Advanced

# Common Service Data Model (CSDM) Assessment Technical Services (Walk) - Advanced {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read

Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Common Service Data Model (CSDM) Assessment Technical Services (Walk) - Advanced

The Common Service Data Model (CSDM) Assessment Technical Services (Walk) - Advanced Accelerator is designed for ServiceNow Impact Advanced package customers.
It provides an in-depth assessment and tailored guidance focused on the CSDM Technical Services and Technical Service Offerings framework elements.
The engagement includes collaboration with ServiceNow CSDM Subject Matter Experts and personalized content specific to your organization's use of CSDM.
Show full answer Show less  

## What You Receive

* **Introductory Customer Session (up to 240 minutes):** Sets initiative expectations, reviews your objectives, introduces CSDM framework basics, and collects initial inputs like intake questionnaires and self-assessments. Active participation across various customer roles is required.
* **Customer Current State Working Session (up to 120 minutes):** Discusses your current CSDM Technical Services maturity and shares leading practices.
* **CSDM Self-Assessment Analysis:** Your Platform Architect analyzes submitted data to prepare customized recommendations.
* **Customer Recommendation Session (up to 120 minutes):** Reviews leading practices and tailored recommendations to optimize your Technical Services and Service Offerings configuration, and discusses next steps for execution.
* **Follow-up Customer Session (optional, up to 60 minutes):** Provides an opportunity for Q\&A regarding guidance and future actions.

## Deliverables

* Workshop slides detailing assessment findings
* CSDM self-assessment results on Technical Services and Offerings
* Recommended next steps tailored to your environment

## Customer Roles and Responsibilities

The assessment requires involvement from multiple roles to ensure comprehensive coverage and alignment:

* **Required Roles:** CSDM Champion/Sponsor, Platform Owner, Platform Administrator, Enterprise Architect Lead, CSDM Data Modeler/Manager, Technical Service Owner(s)/Manager(s).
* **Optional Roles:** Service Owners and Managers, CMDB Manager, Technical Governance Board Lead, Security Administrator, Master Service Provider/Vendor Lead, Technical Process Owner(s), Technical Service Portfolio Owner/Manager, Application Owner(s).

These roles are responsible for governance, data accuracy, platform administration, service ownership, and process ownership related to CSDM Technical Services.

## Pre-requisites and Required Customer Inputs

* Completion of foundational CSDM Accelerators including Foundation Data and Application Services assessments
* Submission of a completed CSDM Assessment Intake Questionnaire and Technical Services Self-Assessment at least one week before the working session
* Provision of current CSDM Data Model Impact materials such as Impact Plan, Architecture Blueprint, and Product Adoption Roadmap

## Scope and Exceptions

This Accelerator focuses specifically on assessing and guiding CSDM Technical Services (Walk maturity) and does not cover:

* CMDB assessments or technical remediation
* Discoverable Configuration Items such as servers or devices
* High-level or detailed CSDM model design or review beyond Technical Services
* Service or Catalog model design or review
* Technical troubleshooting of CSDM implementation or Service Mapping issues
* Governance process detailed reviews

It is intended to provide actionable insights and recommendations to help you mature and optimize the configuration and management of your Technical Services and Service Offerings within the CSDM framework.  
This Accelerator provides an assessment and guidance for CSDM Walk maturity, including Technical Services and Technical Service Offerings.

## Overview {#csdm_assessment_technical_services__section_ozv_bjn_lyb}

Common Service Data Model Assessment -- Technical Services (Walk) - Advanced provides Impact customers with an assessment and guidance based on leading practices related to the CSDM Technical Services and Technical Service Offerings framework elements. Interactions with  ServiceNow CSDM Subject Matter Experts and personalized content on CSDM for your organization are included.

For more information on the CSDM, see [Common Service Data Model](https://www.servicenow.com/docs/access?context=csdm-landing-page&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US).
Note:  
This Accelerator is available for the Impact Advanced package.

## What You Get {#csdm_assessment_technical_services__section_qzv_bjn_lyb}

The Accelerator activities are led by your Platform Architect.  

Introductory Customer Session (up to 240 minutes)
:
    * Review initiative approach and set expectations on process and depth of deliverable
    * Review your objectives for the initiative
    * Communicate expectations for participation  
      Note:  
      The CSDM Technical Services Assessment initiative requires active customer participation, and may require inclusion of a variety of customer roles to address the breadth of the CSDM Technical Services support across your organization.
    * High level review of the CSDM framework and review of the basics of CSDM Technical Service Offerings (Walk maturity)
    * Request completion of your intake questionnaire, CSDM Technical Services self-assessment, and provide any other requested inputs
    {#csdm_assessment_technical_services__ul_rzv_bjn_lyb}

Customer Current State Working Session (up to 120 minutes)
:
    * Discuss CSDM Technical Services and Technical Service Offerings current state
    * Review leading practices content
    {#csdm_assessment_technical_services__ul_szv_bjn_lyb}

CSDM Self-Assessment Analysis
:   Your Platform Architect reviews and analyzes your intake questionnaire, CSDM self-assessment, and information gathered from the working session to prepare recommendations

Customer Recommendation Session (up to 120 minutes)
:
    * Review leading practices content
    * Review and discuss your tailored recommendations to enable you to best configure your Technical Services Technical Service Offerings
    * Discuss possible next steps for execution and measurement
    {#csdm_assessment_technical_services__ul_tzv_bjn_lyb}

Follow-up Customer Session (optional upon Customer request (up to 60
minutes)
:   Opportunity for Questions and Answers related to the guidance provided
    and next steps

CSDM Deliverables
:
    * Workshop slides
    * CSDM self-assessment on CSDM Technical Services and Technical Service Offerings
    * Recommended next steps
    {#csdm_assessment_technical_services__ul_uzv_bjn_lyb}
{#csdm_assessment_technical_services__dl_yzb_fgs_4bc}

## Requested Customer Resources {#csdm_assessment_technical_services__section_wzv_bjn_lyb}

{#csdm_assessment_technical_services__table_xzv_bjn_lyb__entry__2}

| Customer Resource  | Responsibilities  |
|-|-|
| CSDM Champion / Sponsor (Required) | Executive sponsor advocating for CSDM across the entire organization. |
| Platform Owner (Required) | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. |
| Platform Administrator (Required) | Responsible for the day-to-day administration of ServiceNow platform. |
| Enterprise Architect Lead (Required) | Responsible for overall enterprise architecture, strategy, and governance. |
| CSDM Data Modeler / Manager (Required) | Maintains the accuracy and integrity of the CSDM, works with teams to certify data. |
| Technical Service Owner(s) / Manager(s) (Required) | Owns the technical service and offerings (e.g., servers, applications, databases, networks, cloud, data centers). Monitors service performance, drives service changes, keeps service data up to date. * Service Owner: Strategic role involved in the ownership of services. Typically this person is at the director-level within IT and has end-to-end accountability for a given service and its offerings through the full life cycle. Not heavily involved in the day-to-day operations of the service. * Service Manager: Operational role involved in the management of a service. Typically this person is at the director-level within IT and is responsible for the day-to-day delivery and operation of a service. {#csdm_assessment_technical_services__ul_uzh_x5f_wbc} |
| CMDB Manager (Optional) | Maintains the accuracy and integrity of the CMDB, works with teams to certify data. |
| Technical Governance Board Lead (Optional) | Leads the technical governance board that establishes policies and procedures for data, security, development, change, and release. |
| Security Administrator (Optional) | Responsible for installing, administering, troubleshooting security capabilities and configuration that complies with Technical Governance guidance. Promotes adherence to security policies and procedures. |
| Master Service Provider/Vendor Lead (Optional) | Include if customer is using a 3rd party development partner, and that partner is involved in design and/or development of applications and/or services leveraging CSDM framework capabilities. |
| Technical Process Owner(s) (Optional) | Owns the process(es) related to the technical service, or ancillary process. Defines process flow, with emphasis on those processes that are defining the technical service. |
| Technical Service Portfolio Owner / Manager (Optional) | Oversees a portfolio of services. Monitors performance of entire portfolio. Portfolio Owner has overall authority, typically at the CIO level. Portfolio Manager is the operational role involved with the overall administration of a portfolio. |
| Application Owner(s) (Optional) | For application portfolio management purposes, owns the application that underpins the technical service. Owns the application in the CSDM Design domain (Enterprise Architecture). |
[Table 1. Customer resource and responsibilities]

{#csdm_assessment_technical_services__table_xzv_bjn_lyb}

## Pre-requisites {#csdm_assessment_technical_services__section_ssf_5v1_x1c}

Completion of the following Accelerators:

* [Common Service Data Model (CSDM) Assessment - Foundation Data - Advanced](https://servicenow-prod.fluidtopics.net/500Op7UZfcJ6Ee1QGG2nFg "This Accelerator provides guidance to assess and improve the Foundation Data that is part of your CSDM framework.")
* [Common Service Data Model (CSDM) Assessment-Application Services (Crawl) - Advanced](https://servicenow-prod.fluidtopics.net/p5Xczc~lm9KPcmgf3mBNxw "This Accelerator provides an assessment and guidance for Common Service Data Model (CSDM) Crawl maturity, including Application Services and Business Applications.")
{#csdm_assessment_technical_services__ul_xgj_5vf_wbc}

## Requested Information / Access {#csdm_assessment_technical_services__section_yzv_bjn_lyb}

* CSDM Assessment Intake Questionnaire and CSDM Technical Services Self-Assessment completed by the Customer at least one week in advance of the Customer Working Session (to be provided by the ServiceNow team)
* Current CSDM Data Model
* Impact materials, such as the Customer Impact Plan, Architecture Blueprint, Value Blueprint, Capabilities Maps, and Product Adoption Roadmap
{#csdm_assessment_technical_services__ul_zzv_bjn_lyb}

## Exceptions {#csdm_assessment_technical_services__section_a1w_bjn_lyb}

This Accelerator does not include the following:

* CMDB assessment
* Discoverable Configuration Items (e.g., servers, mobile devices, software, etc.)
* High level CSDM model design assistance
* Detailed CSDM model design review
* Assessing CSDM Foundation Data, Business Services, Technical Services, or Service Portfolios
* Designing your Services model or design review of your Services model
* Designing your Catalog (e.g., hierarchy, taxonomy) or design review of your Catalog
* Technical troubleshooting of current implementation of CSDM framework
* CSDM technical remediation
* Service Mapping troubleshooting
* Detailed review of technical governance processes
{#csdm_assessment_technical_services__ul_b1w_bjn_lyb}