Jumpstart Your Multi-lingual Virtual Agent

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Jumpstart Your Multi-lingual Virtual Agent

    TheJumpstart Your Multi-lingual Virtual Agent Acceleratordemonstrates the capabilities of Dynamic Translation within ServiceNow’s Virtual Agent, AI Search, and Live Agent hand-offs. It is designed to help Impact customers explore multi-lingual support through a temporary cloned instance and provides leading practices to facilitate setup and usage. This Accelerator is offered in Guided, Advanced, and Total Packages to suit different customer needs.

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    Key Features

    • Dynamic Translation Demonstration: Showcases Virtual Agent conversations, AI Search multi-lingual natural language understanding (NLU), and Live Agent interactions in multiple languages.
    • Provisioning of Temporary Instance: Customers get 30 days of access to a temporary instance configured for Dynamic Translation.
    • Customer Coaching Sessions: Includes an initial 60-minute coaching session covering Dynamic Translation overview, setup, and demonstrations, with an optional follow-up Q&A session.
    • Leading Practices and Resources: Guidance on best practices to implement Dynamic Translation effectively.

    Customer Roles and Responsibilities

    • Platform Owner: Oversees the ServiceNow platform, aligns it with business strategy, and governs platform usage.
    • Virtual Agent Lead: Acts as the subject matter expert for Virtual Agent functionality.
    • System Administrator(s): Responsible for platform stability, maintenance, and configuration related to ServiceNow applications.
    • Linguist or Localization Expert (Recommended): Manages localization aspects of ServiceNow.
    • Developer(s) (Recommended): Provides coding support for platform customization.
    • Trusted Service Partners (Recommended): Participate in coaching sessions and may assist with ongoing support.

    Important Notes

    • This Accelerator may not be available in certain restricted environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, or for self-hosted customers.
    • ServiceNow does not implement recommendations on customer sub-production or production instances.

    This Accelerator provides a demonstration of the possibilities and capabilities of Dynamic Translation.

    Overview

    Jumpstart Your Multi-lingual Virtual Agent Accelerator provides Impact customers with a demonstration of the possibilities and capabilities of Dynamic Translation. A demonstration of how Dynamic Translation works using Virtual Agent conversations, within AI Search via a temporary cloned instance, and hand-offs to Live Agent are included. Leading practices to get started are also incorporated.

    See Virtual Agent for additional information on Virtual Agent.

    Note:
    This Accelerator is available in Guided, Advanced, and Total Packages.

    Offered pursuant to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html

    What you get

    AI Search Assessment
    • Provisioning of a temporary instance
    • Activating and configuring Dynamic Translation
    Customer Coaching Session #1 (up to 60 min)
    • Thirty days of access to the temporary instance
    • Overview of Dynamic Translation and how to set it up
    • Demonstration of Virtual Agent chatbot using dynamic translation
    • Demonstration of Live Agent conversation using different languages
    • Demonstration of Internationalization support for AI Search
    • NLU multi-lingual support
    • Leading practices and resources
    Customer Coaching Session #2 (Optional on Customer request – up to 60 min)
    Opportunity for a Questions and Answers session related to Dynamic Translation

    Requested customer resources

    Table 1. Customer resource and responsibilities
    Customer Resource  Responsibilities 
    Platform Owner (Required) Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    Virtual Agent Lead (Required) Subject matter expert responsible for ServiceNow Virtual Agent.
    System Administrator(s) (Required) Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
    Linguist or Localization Expert (Recommended) Subject matter expert responsible for managing ServiceNow localization.
    Developer(s) (Recommended) Writes code for the ServiceNow platform.
    Trusted Service Partners (Recommended) Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward.

    Requested information/access

    Please refer to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html

    Exceptions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted environments.

    ServiceNow is not responsible for implementing [Product] recommendations on Customer’s sub-production or production instances.