Jumpstart Your Service Mapping

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Jumpstart Your Service Mapping

    The Jumpstart Your Service Mapping Accelerator is designed to demonstrate the capabilities and foundational techniques of Service Mapping for ServiceNow Impact customers. It provides an applied overview of Service Mapping, highlighting key resources, leading practices, and various mapping methods such as ML-based, Tag-based, and Top-down approaches. This accelerator is intended to help customers quickly understand and begin leveraging Service Mapping effectively.

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    Note that this accelerator is available for customers with Impact Guided, Advanced, and Total packages.

    Key Features

    • Session Preparation: Setting up a demonstration instance and activating relevant Service Mapping plugins.
    • Customer Coaching Sessions:
      • Session #1 (up to 90 minutes): Overview of Service Mapping, review of mapping methods, hands-on demonstration of features, and sharing of key resources and best practices.
      • Session #2 (optional, up to 60 minutes): Q&A session to address specific customer questions related to Service Mapping.
    • Customer Resources: The accelerator requires participation from specific customer roles, which may vary based on the accelerator and customer needs.

    Customer Roles and Responsibilities

    Successful engagement requires involvement from several key customer roles:

    • Platform Owner: Provides overall accountability, leadership, and governance for the ServiceNow platform.
    • Service Mapping Administrators: Collaborate with IT app owners to identify critical application services, plan and execute mapping, and monitor error logs daily.
    • System Administrators: Maintain platform stability, handle support cases, and perform configuration and maintenance tasks.
    • IT Application Service Owners: Supply necessary information for mapping application services and maintain related records.
    • Trusted Service Partners: Participate in coaching sessions to learn best practices and potentially provide ongoing support.

    Important Considerations

    • The accelerator may have limited availability for customers in restricted environments, self-hosted customers, or managed service providers with domain-separated instances.
    • ServiceNow resources do not implement recommendations directly on customer sub-production or production instances.
    • Customers should review their specific Impact Accelerator description for detailed information on required information and access.

    The Jumpstart Your Service Mapping Accelerator provides a demonstration of the possibilities and capabilities of Service Mapping.

    Accelerator overview

    Jumpstart Your Service Mapping provides Impact customers with an overview and applied demonstration of Service Mapping. This Accelerator focuses on Service Mapping Foundational techniques and various mapping methods. The possibilities and capabilities of Service Mapping are highlighted, providing key resources and leading practices for getting started.

    For more information on the feature, see Service Mapping.

    Note:
    This Accelerator is available for Impact Guided, Advanced, and Total packages.

    What you get

    Session preparation
    • Prepare a demonstration instance
    • Activate Service Mapping related plugins
    Customer coaching session #1 (up to 90 minutes)
    Includes the following:
    • Overview of Service Mapping
    • Review mapping methods:
      • ML-based
      • Tag-based
      • Top-down
    • Demonstration of Service Mapping features and capabilities
    • Key resources and guides on leading practices
    Customer coaching session #2 (optional upon customer request, up to 60 minutes)
    Opportunity for Q&A related to Service Mapping

    Requested customer resources

    One or more customer resource is requested. The specific number of resources provided is Accelerator and customer specific.

    Table 1. Customer resource and responsibilities
    Customer resource Responsibilities Required Optional
    Platform Owner Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. ✓
    Service Mapping Administrators Works with IT app owners to determine critical application services. Assists in the planning, building and testing of Service Mapping. Review SM error log daily to check for any corrections that are required. ✓
    System Administrators Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks R and features. ✓
    IT Application Service Owners Provides information needed for successful mapping of an application service to both Service Mapping Admin and System Admins. Populates and maintains application service records. ✓
    Trusted Service Partners Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. ✓

    Requested information / access

    Refer to the applicable Impact Accelerator description available at https://www.servicenow.com/legal/servicenow-impact.html

    Exclusions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers with domain separated instances.

    ServiceNow resources are not responsible for implementing recommendations on customer’s sub-production or production instances.