---
sourceDocument: Yokohama Impact
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/impact

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# TuneUp Your Virtual Agent -- Performance Monitoring

# TuneUp Your Virtual Agent -- Performance Monitoring {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The TuneUp Your Virtual Agent -- Performance Monitoring Accelerator provides guidance on fine-tuning Virtual Agent performance to optimize value.

## Overview {#tuneup-virtual-agent-performance-monitoring__section_stn_l2c_yxb}

The TuneUp Your Virtual Agent -- Performance Monitoring Accelerator provides Impact customers with a performance assessment of Virtual Agent with prescriptive guidance on tools to leverage that measure success and identify
improvement opportunities. Reviewing dashboards and related tools then providing recommendations on how best to improve and optimize value from Virtual Agent.

See [Virtual Agent](https://www.servicenow.com/docs/access?context=virtual-agent-landing-page&version=yokohama&pubname=yokohama-conversational-interfaces&ft:locale=en-US) for additional information on Virtual Agent.  
Note:  
This Accelerator is available in Advanced, and Total packages.

Offered pursuant to the applicable [ServiceNow Impact Package and Accelerator descriptions](https://www.servicenow.com/legal/servicenow-impact.html).

## What You Get {#tuneup-virtual-agent-performance-monitoring__section_ttn_l2c_yxb}

Virtual Agent Performance Assessment
:
    * Provisioning of a temporary instance
    * Activating or upgrading and configuring necessary plugins
    * Assessing the performance of Virtual Agent
    {#tuneup-virtual-agent-performance-monitoring__ul_utn_l2c_yxb}

Customer Coaching Session #1 (up to 90 minutes)
:   Customer provided 30 days of access to the temporary instance
:   Review of:

    * Overview of measuring Virtual Agent success
    * Virtual Agent maintenance leading practices
    * Virtual Agent dashboards, metrics, and surveys
    * Natural Language Understanding (NLU) performance review
    * Virtual Agent interaction tables review
    {#tuneup-virtual-agent-performance-monitoring__ul_vtn_l2c_yxb}

Customer Coaching Session #2 (Optional upon Customer request, up to 60 minutes)
:   Opportunity for Questions and Answers related to Virtual Agent NLU Models

## Requested Customer Resources {#tuneup-virtual-agent-performance-monitoring__section_xtn_l2c_yxb}

{#tuneup-virtual-agent-performance-monitoring__table_wqw_dyd_fsb__entry__2}

| Customer Resource  | Responsibilities  |
|-|-|
| Virtual Agent Lead (Required) | Subject matter expert responsible for ServiceNow ITSM Virtual Agent. |
| System Administrator(s) (Required) | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. |
| Developer(s) (Required) | Writes code for the ServiceNow platform. |
| Trusted Service Partners (Recommended) | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. |
[ ]

{#tuneup-virtual-agent-performance-monitoring__table_wqw_dyd_fsb}

## Requested Information {#tuneup-virtual-agent-performance-monitoring__section_ztn_l2c_yxb}

Please refer to the applicable Impact Accelerator Description available at <https://www.servicenow.com/legal/servicenow-impact.html>

## Exceptions {#tuneup-virtual-agent-performance-monitoring__section_a5n_l2c_yxb}

This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other
restricted environments, or to managed service providers (except for their internal use).

ServiceNow is not responsible for implementing any of the recommended configuration changes in Customer's sub-production or production instances.