---
sourceDocument: Yokohama Impact
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/impact

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# On-Demand Value Report

# On-Demand Value Report {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Customers can use this Accelerator to request a Value Report for up to two ServiceNow products.

## Accelerator overview {#on-demand-value-report__section_cxd_nqq_dsb}

This Accelerator enables Guided customers to understand value their organization has realized with ServiceNow products for standard ServiceNow business objectives and outcomes.

## What You Get {#on-demand-value-report__section_mwz_rw1_fsb}

Value Report that monetizes the results of key business outcomes for up to two products.  
Note:  
Only standard objectives and outcomes as captured in the Impact Delivery Instance (IDI) for selected products can be part of the Value Report.

The Value Report provides incremental improvement compared to a prior period. ServiceNow teams recommend a year-on-year comparison as the ideal time frame for identifying performance improvement to account for factors such as seasonality, but other frequencies may be used based on
a customer's needs.

## Requested customer resources {#on-demand-value-report__section_mbc_jxh_c5b}

One or more customer resource is requested. The specific number of resources provided is Accelerator and customer specific.  
{#on-demand-value-report__table_wzw_lxh_c5b__entry__4}

| Customer resource | Responsibilities | Required | Optional |
|-|-|-|-|
| Platform owner | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | ✓ |   |
| Executive sponsor | Primary strategic contact for ServiceNow. Responsible for driving the business decision to deploy new products.  |   | ✓ |
| Business owners | Line of business service owner(s) who can provide insight into the analysis to accurately reflect the value realized by ServiceNow. |   | ✓ |
| Reporting specialist  | Individual who can help provide and review the data required to complete the analysis. |   | ✓ |
[Table 1. Customer resource and responsibilities]

{#on-demand-value-report__table_wzw_lxh_c5b}

## Exceptions {#on-demand-value-report__section_xng_jx1_fsb}

* Prerequisites:
  * Products analyzed must have been live for at least 12 months (exceptions may be discussed with your Squad)
  * Customer objectives, outcomes, and success metrics must be defined in the Impact Delivery Instance (IDI) and preferably discussed in Outcomes Performance reviews with CSM
  {#on-demand-value-report__ul_y2g_cl3_5dc}
* Customer is responsible for validating key assumptions and providing data; consult your CSM on secure and automated data sharing options
* Report includes standard ServiceNow outcomes and success metrics and excludes analysis of custom objectives or outcomes

{#on-demand-value-report__ul_q5z_1l3_5dc}

The delivery of this Accelerator is subject to a preliminary review by a Value SME to ensure the availability and quality of data is sufficient to deliver a robust value report.
Note:  
This Accelerator is available for the Impact Guided package. Impact Advanced and Total packages include Value Reports as an entitlement. See [Business Value Reports](https://servicenow-prod.fluidtopics.net/nkjoC7nMMSCLcTSuKe5YyQ "Your impact squad can work with you to calculate the operational or monetized value you have realized with ServiceNow in a Value Report.") for more information.