--- sourceDocument: Yokohama Impact sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/impact Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Impact ft:clusterId : - ipact bundleId : - ipact --- # Value calculation for Impact Value Reports # Value calculation for Impact Value Reports {#ariaid-title1} * Release version: Yokohama * * Updated July 31, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Value calculation for Impact Value Reports Value calculation in Impact Value Reports enables you to translate operational performance into measurable business impact, typically in monetary terms. It connects high-level business objectives to specific, measurable outcomes tracked through defined metrics over time. This helps you track progress, demonstrate value, and align operational improvements with business goals. Show full answer Show less ## How It Works Each business objective links to outcomes measured by metrics that include a baseline (reference), a goal, and current quarterly values. Progress is tracked by comparing current performance against the baseline and goal values. For example, to measure automation impact, a key outcome might be the reduction of incidents handled by the service delivery team, with the metric being the number of incidents closed each quarter. The value calculation uses these metric values quarterly to quantify the operational improvements and convert them into business value. This process supports collaboration within your squad to review and adjust inputs, ensuring calculations reflect your specific operational context. ## Key Components * **Reference Value:** The baseline metric value from a defined quarter. * **Goal:** The target improvement relative to the baseline. * **Current Value:** The most recent metric value indicating progress. * **Actuals and Comparison Data:** Operational data from selected date ranges used to calculate and compare business value. ## Business Value and Reporting Business value focuses on monetizing the outcomes and success metrics. It is available for Advanced and Total Impact customers and is delivered via the Value Report. The report includes actual operational performance data and comparison data from baseline periods, usually over annual cycles (four quarters). At the end of each reporting period, your Impact squad reviews performance metrics and uses them to calculate the dollar value impact. They can adjust calculations collaboratively to ensure accuracy and relevance. Occasionally, negative values may appear if current performance worsens compared to the baseline. In these cases, the squad helps interpret the results and identify corrective actions to meet business objectives. You can use value calculation for measurable business impact and track value using metrics. Value calculation translates operational performance into measurable business impact---typically in monetary terms. Each business objective is linked to specific outcomes tracked through defined metrics. These metrics include a baseline (reference), goal, and current quarterly values. ## Tracking your progress {#value-calculation-for-impact-value-reports__section_y43_fyf_sfc} Business objectives are your high-level business goals. To help measure your achievement toward that goal, each objective is connected to several measurable outcomes. The outcomes are in turn tied to metrics that record your progress from quarter to quarter. ## Measuring Progress toward Automation Goals {#value-calculation-for-impact-value-reports__example_prn_syf_sfc} If your business objective is to increase automation within your technology service operations, one way to track progress is through a lagging indicator that reflects the impact of automation efforts. An effective outcome to measure is the reduction in incident volume handled by the service delivery team. The corresponding metric is the number of incidents closed over a defined period. As automation reduces the overall number of incidents, the service delivery team experiences a decrease in manual workload---freeing up time for higher-value tasks. ## Operational performance {#value-calculation-for-impact-value-reports__section_brb_gzf_sfc} Each metric has a reference (baseline), a goal, and a current value: Reference value : The actual recorded value of a specific metric during the reference (baseline) quarter. Goal : The target improvement is set relative to the reference value. Current : The most recent value of the metric for the current reporting quarter, indicating progress toward the goal. Each quarter, the current metric value is compared against the reference (baseline) value. This comparison is used as an input in the calculation that determines the overall value impact. The calculation may also include additional inputs. You can collaborate with your squad to review and adjust these inputs as needed to confirm that they accurately reflect your operational context. ## Outcome of reducing incident volume worked and metric of number of incidents closed {#value-calculation-for-impact-value-reports__example_dxm_j1g_sfc} {#value-calculation-for-impact-value-reports__table_k22_ldg_sfc__entry__3} | Date | Number of incidents (per quarter) | Compare to reference value | |-|-|-| | Reference value | 100,000 | | | Goal | 80,000 | 20,000 | | Q1 2024 | 110000 | (10000) | | Q2 2024 | 90000 | 10000 | | Q3 2024 | 80000 | 20000 | | Q4 2024 | 75000 | 25000 | [ ] {#value-calculation-for-impact-value-reports__table_k22_ldg_sfc} ## Business value {#value-calculation-for-impact-value-reports__section_wfy_q2g_sfc} Business value is focused on monetization of outcomes and success metrics in your Objectives and outcomes, and delivered via Value Report. Business value is available for Advanced and Total Impact customers only. Value Report has actuals, comparison, actual date range, and comparison date range. Actuals : Operational performance data for the metric within the selected date range. Comparison : Operational performance data for the metric within the defined comparison date range. Actual Date Range : The annual period (typically four quarters) chosen for calculating business value. Comparison range : The annual period (typically four quarters) used to obtain baseline operational performance data for business value calculation. At the end of the year (or your chosen reporting period), your Impact squad reviews the operational performance results. These performance metrics are used as inputs in the calculation, combined with other factors, to generate the corresponding dollar value impact. You can collaborate with your squad to adjust these input values to better reflect your current operational context. Occasionally, a negative value may be reported if the current performance deviates unfavorably from the baseline. In such cases, your squad assists in interpreting the results and identifying actions to help you achieve your business objectives.