Grant temporary instance access to your Impact Squad
View or grant your Impact squad 30 day read-only access to your instance to support you with Impact features.
Before you begin
Role required: impact_platform_owner, admin
About this task
Impact squad members can easily log in and access customer instances to facilitate effective support and rapid issue resolution. During the guided setup onboarding process, you’ll be requested to provide consent. For other access requests outside of onboarding, squad members can trigger an access request, which sends an email to you where you can approve or reject the request through the Impact Store Application. Notifications are sent if Impact squad members change.
Procedure
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In the Your Impact Squad widget, select View Squad access to your instance.
Squad access to your instance displays Impact Squad member information and access fields.
Table 1. Squad access table Field Description Action Action field is used to Approve or Remove instance access for the selected Impact Squad member. Note:Edit access status is available to select for Pending, Approved, and Rejected access statuses.Access status - Pending: The Squad member has requested access. An action is to either Approve or Reject the request.
- Approved: The Squad member has been granted 30-day access to the instance. The action is available to Remove access.
- Rejected: The Squad member requested access, however, the access wasn’t permitted. The action is available to Approve the request.
- Not requested: The Squad member hasn’t requested access to the instance. No action to be taken.
Squad name Squad member Squad title Squad title Access expires Date access to the instance expires for the squad member. -
Select to Approve, Reject, or Remove access.