---
sourceDocument: Yokohama Impact
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/impact

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# Center of Excellence and Innovation Maturity Assessment Accelerator

# Center of Excellence and Innovation Maturity Assessment Accelerator {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

This Center of Excellence and Innovation (CoEI) Maturity Assessment Accelerator
provides insight into your current  ServiceNow  CoEI maturity level
and targeted recommendations based on the current maturity level.

## Overview {#coei-maturity-assessment-accelerator__section_cxd_nqq_dsb}

Center of Excellence \& Innovation Maturity Assessment provides Impact customers with leading practices content and prescriptive guidance and support to assess
the maturity of their Center of Excellence and Innovation.

See <https://www.servicenow.com/success/playbook/center-excellence-innovation-coei.html> for additional information about the ServiceNow CoEI.
Note:  
This Accelerator is available for Impact Advanced and Total packages.

## What You Get {#coei-maturity-assessment-accelerator__section_mwz_rw1_fsb}

Introductory customer session (up to 2 hours)
:
    * Set expectations on the process and depth of deliverable
    * Explain the concept of the ServiceNow CoEI Maturity Assessment and its importance
    * Communicate expectations for customer participation
    * Request data and any other inputs
    * Set up a plan for the assessment
    {#coei-maturity-assessment-accelerator__ul_ot4_yqq_dsb}

CoEI Maturity Assessment questionnaire
:   Assessment participants complete the CoEI maturity questionnaire independently

Questionnaire results analysis (time as needed per Impact Squad)
:   The Impact Squad performs the following:

    * Reviews and analyzes the questionnaire scores
    * Compiles tailored recommendations and leading practices
    * Schedules a Readout session to discuss the results and recommendations
    {#coei-maturity-assessment-accelerator__ul_mmh_mbb_fsb}

CoEI Maturity Assessment recommendations readout session (up to 2 hours)
:   The Impact Squad performs the following:

    * Presents the assessment results
    * Discusses the targeted recommendations
    * Provides a suggested plan and resources
    {#coei-maturity-assessment-accelerator__ul_trl_mbb_fsb}

## Requested customer resources {#coei-maturity-assessment-accelerator__section_vc1_2xr_jcc}

One or more customer resources are requested. The specific number of resources provided is Accelerator and customer specific.
{#coei-maturity-assessment-accelerator__table_kh2_jrq_dsb__entry__2}

| Customer Resource  | Responsibilities  |
|-|-|
| Platform owner (Required) | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.  |
| Process owner (Recommended) | Owns the process being reviewed. |
| Subject matter experts (Required) | Includes the people within your organization that will be completing the assessment. Their responsibilities are: * Complete the assessment by the agreed deadline * Raise any questions or concerns as soon as possible {#coei-maturity-assessment-accelerator__ul_gzm_gt4_cbc} |
[Table 1. Customer resource and responsibilities]

{#coei-maturity-assessment-accelerator__table_kh2_jrq_dsb}

## Requested Information / Access {#coei-maturity-assessment-accelerator__section_s1y_hx1_fsb}

* Organizational chart and roles \& responsibilities
* RACI diagrams
* Charter and/or guiding principles document
{#coei-maturity-assessment-accelerator__ul_rxf_vbb_fsb}

## Exceptions {#coei-maturity-assessment-accelerator__section_xng_jx1_fsb}

ServiceNow isn't responsible for the implementation or management of the ServiceNow CoEI.