--- sourceDocument: Yokohama Impact sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/impact Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Impact ft:clusterId : - ipact bundleId : - ipact --- # Impact Delivery Instance (formerly Impact Digital Experience) # Impact Delivery Instance (formerly Impact Digital Experience) {#ariaid-title1} * Release version: Yokohama * * Updated February 22, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Impact Delivery Instance (formerly Impact Digital Experience) The Impact Delivery Instance (IDI) is a centralized, interactive portal designed to give ServiceNow customers streamlined access to Impact tools and benefits. It facilitates collaboration with your Impact Squad and provides a comprehensive view of activities, recommendations, initiatives, platform health, value tracking, product adoption, and available resources. Show full answer Show less Access to the IDI portal is provided through login information sent by your Impact Squad. Note that some portions of the portal may be restricted or unavailable in certain secure or self-hosted environments. ## Key Features * **Activity Center:** Centralizes collaboration by displaying conversations, tasks, notifications, files, and meetings related to your Value Journey. * **All Recommendations:** Offers tailored guidance to help you meet your business objectives more efficiently. * **Initiatives \& Accelerators:** Provides catalogs of actionable engagements and fixed-scope offerings with expert support to accelerate digital transformation. * **Platform Health:** Monitors alignment with ServiceNow best practices and includes tools such as Impact Developer Support, Impact Instance Observer for observability, and HealthScan diagnostics. These become available after completing the Impact Foundations phase. * **Value Journey:** Tracks business objectives and outcomes, supporting value realization assessments and reporting over time. * **Product Adoption:** Displays capabilities maps, recommended implementation roadmaps, and subscription details to optimize use of your ServiceNow instance. * **Benefits \& Usage:** Provides access to ServiceNow resources like case studies, learning tools, developer support, and community engagement. ## Access and User Management To utilize various features within the Impact Delivery Instance, appropriate roles must be assigned by your Impact Administrator. This ensures you have the necessary permissions to access the level of Impact relevant to your responsibilities. The Impact Delivery Instance (IDI) is a centralized, interactive portal where you can access your Impact tools and benefits. ## IDI Overview {#impact-digital-experience__section_ucq_swk_ntb} See the Impact overview video to get started with Impact. Note: Your Impact Squad sends you login information to access your IDI portal. ## Homepage {#impact-digital-experience__section_uph_31l_ntb} Note: Portions of the IDI may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted environments, or to managed service providers (except for their internal use) {#impact-digital-experience__table_vhm_dgl_ntb__entry__3} | | Menu | Details | |:-:|-|-| | | [Activity Center](https://servicenow-prod.fluidtopics.net/xtZAukNBb0mjzwjkf5JdiQ "The Activity Center provides a comprehensive view of all the activities supporting your day to day journey with Impact.") | * Collaborate with your Impact squad and get a comprehensive view of all the activities supporting your Value Journey, including conversations, tasks, notifications, files, and meetings. * [Activity Center All Recommendations](https://servicenow-prod.fluidtopics.net/rgVJaZRsAptqeTAlH0nqnQ "View AI driven and expert suggested recommendations for training, content, and experts-on-demand offerings."): Tailored recommendations that help you reach your business  objectives faster. {#impact-digital-experience__ul_zcn_yxr_r1c} | | | [Initiatives \& Accelerators](https://servicenow-prod.fluidtopics.net/LDdZM2Farfrr5SfXFIp_Qg "Initiatives are the actionable engagements and work streams that support your digital transformation. Impact Accelerators are fixed-scope offerings with experts behind each option to provide value exactly where you need it.") | * [Initiatives catalog](https://servicenow-prod.fluidtopics.net/T68V6degxAqGkpqQqd~lSA "Initiatives are the actionable engagements and workstreams that support your digital transformation."): Actionable engagements and workstreams that support your digital transformation. * [Accelerator catalog](https://servicenow-prod.fluidtopics.net/Y5JxJ7MKRWmbb32AUpXtZA "This is a complete Impact Accelerator catalog that combines the Architecture, Strategy, and Technical sub-catalogs."): Fixed-scope offerings with experts behind each option to quickly provide value exactly where you need it {#impact-digital-experience__ul_fkg_nxy_hbc} | | | [Platform Health](https://servicenow-prod.fluidtopics.net/FvGm8Q~_Vwh4Rw7Xokp8UA "Tech Key Performance Indicators(KPIs) show how closely you're aligned to ServiceNow technical best practices, offer recommendations for improvement, and help you monitor your instance health.") | Platform Health shows how closely you're aligned to ServiceNow technical best practices and give recommendations for improvement: * [Impact Developer Support](https://servicenow-prod.fluidtopics.net/d0P4RhvT_dj9oouQyoVqoA "Developer Support is an offering to Advanced and Total Impact packages, and Guided customers who purchase managed support, that provides administrators and authorized users access to a ServiceNow Support Engineer who can assist in troubleshooting technical issues around existing platform customizations."): Offered with Advanced and Total Impact packages that provide administrators and authorized users access to a ServiceNow Support Engineer to assist in troubleshooting technical issues around existing platform customizations. * [Impact Instance Observer](https://servicenow-prod.fluidtopics.net/u9CjZeF0XFs6GWDj_Iz9zQ "Instance Observer (IO) is an observability and performance monitoring tool that empowers you to track your instance health and performance in near real-time, while also providing historical insights."): An observability and performance monitoring tool that empowers you to track your instance health and performance * [HealthScan](https://servicenow-prod.fluidtopics.net/eA7aaY9ioc9LIkcvvKsGZA "ServiceNow HealthScan is a diagnostic tool that helps you understand the current health of your instance, identify potential issues and setbacks, and take quick corrective action.​"): A diagnostic tool that helps you understand the current health of your instance, identify potential issues and setbacks, and take quick corrective action {#impact-digital-experience__ul_jtj_ztr_r1c}These features become available after completing the Impact Foundations phase. | | | [Value Journey](https://servicenow-prod.fluidtopics.net/VoQHTe2EXP~ThZMR4fqyKg "Use Value Management to get a closer look at your Objectives and Outcomes, and Value Reports.") | Provides a closer look at the following: * [Objectives and outcomes](https://servicenow-prod.fluidtopics.net/OaVqmEZDsXcTO9IbiCNaGg "The value management lifecycle starts with the identification of your objectives and outcomes."): Captures your business objectives, which are high-level goals tied to measurable outcomes that help illustrate value over time. * [Value reports](https://servicenow-prod.fluidtopics.net/nkjoC7nMMSCLcTSuKe5YyQ "Your impact squad can work with you to calculate the operational or monetized value you have realized with ServiceNow in a Value Report."): At the end of the year, or your alternative reporting period, your Impact squad performs a Value Realization Assessment and capture the data in a Value Report. {#impact-digital-experience__ul_kq2_tgl_ntb} | | | [Product Adoption](https://servicenow-prod.fluidtopics.net/GViAciL33PkTNl20imZepw "View your capabilities, product adoption roadmaps, and subscriptions for your ServiceNow instance.") | View your capabilities, product adoption roadmaps, and subscriptions for your ServiceNow instance: * [Capabilities maps](https://servicenow-prod.fluidtopics.net/bqYWNqYKcSozIwN5X~qWHQ "See the applications, or capabilities, at your disposal for achieving your business objectives."): See the applications, or capabilities, at your disposal for achieving your business objectives. * [Product Adoption Roadmaps](https://servicenow-prod.fluidtopics.net/RpFjcj_yMSphahtv~DNBrw "Access the Product adoption roadmaps (PARs) feature to view an admitted implementation sequence for your capabilities. The implementation sequence is organized into specific phases for an optimal implementation."): View a recommended implementation sequence for your capabilities organized into specific phases for optimal implementation. * [Subscriptions](https://servicenow-prod.fluidtopics.net/3PhFk66UkymX9yprbs6Rog "See a list of your subscriptions for all of your instances and the list of applications that you’re entitled to, as part of those subscriptions, in one comprehensive view."): See a list of your subscriptions for all of your instances and the applications that you're entitled to. {#impact-digital-experience__ul_xfr_hyr_r1c} | | | [Benefits \& Usage](https://servicenow-prod.fluidtopics.net/hUzAsDWBMloRSEhKy0YhbA "Impact Benefits & Usage allows you to quickly access and review the powerful tools available in your Impact subscription.") | Assists you to access ServiceNow resources available to you, including case studies, learning opportunities, developer support, Now Community, and more. | [Table 1. Impact navigation menu options] {#impact-digital-experience__table_vhm_dgl_ntb} Important: In order to access various levels of Impact, a role must be assigned to you. Your Impact Administrator can assign the appropriate roles to you. See [Impact User Management](https://servicenow-prod.fluidtopics.net/K4zrCp7_U0VjRDbpJfK2sA "Impact IDI admins can create, view, and manage their users with Impact User Management.") for additional information.