--- sourceDocument: Yokohama Impact sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/impact Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Impact ft:clusterId : - ipact bundleId : - ipact --- # Impact # Impact {#ariaid-title1} * Release version: Yokohama * * Updated February 24, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow Impact ServiceNow Impact is a value acceleration solution built on the ServiceNow AI Platform that helps customers maximize the potential of their ServiceNow instance. It delivers personalized, role-based guidance and recommendations through a digital interface combined with expert support. Impact enables customers to track progress against business outcomes, access relevant content, and make data-driven decisions to optimize their digital transformation journey. Show full answer Show less ## Key Features * **Personalized Value Guidance:** Tailored recommendations and AI-powered insights help customers focus on the most relevant improvements and opportunities for their organization and role. * **Impact Squad Collaboration:** Dedicated experts provide on-demand support to help customers achieve their business goals. * **Performance and Health Monitoring:** Tools like the Impact Instance Observer provide near real-time monitoring and historical insights into platform health and performance. * **Proactive Controls and Alerts:** Preventative measures and AI-driven alerts help maintain platform health and optimize digital value realization. * **Impact Delivery Instance and Store Application:** Customers use an interactive portal (formerly Impact Digital Experience) and a centralized application installed on their instance to access Impact tools and data. * **Initiatives and Accelerators:** Applied demonstrations, coaching, and best practices speed up adoption and usage of platform capabilities. * **Developer Support:** Advanced troubleshooting support for platform customizations is available for higher-tier packages. ## Key Outcomes * Accelerated realization of value from your ServiceNow investment through software and human-led programs. * Improved decision-making based on business and technical KPIs that help prioritize product capabilities and measure success. * Enhanced platform health and risk mitigation through proactive monitoring and AI-enabled recommendations. * Greater collaboration and expert guidance tailored to your organization's unique goals and role-specific needs. * Streamlined digital transformation with data-driven insights and personalized coaching to increase adoption and optimize usage. ServiceNow Impact is built on the ServiceNow AI Platform and combines customized service with a digital interface to help you realize the full potential of your instance. Receive tailored recommendations and guidance from our dedicated teams and experts on demand. ## Impact overview {#impact-landing-page__section_oqc_4rd_5xb} ServiceNow Impact is a comprehensive value acceleration solution that provides relevant and immediate access content where you can track progress against your outcomes, share insights and industry benchmark comparisons, and make data-driven decisions to optimize your digital transformation journey. Tailored to your organization and role, Impact delivers personalized value guidance where you get relevant and immediate access to the right content, at the right time, in a visually compelling digital experience. Included at varying, incremental package levels, Impact leverages the breath of machine learning automation and analytic capabilities to help you realize value faster with preventative controls, proactive recommendations, and AI--enabled suggestions and alerts for platform health and optimization. See [Impact packages](https://servicenow-prod.fluidtopics.net/DI3mQ~qw~P138kbOjkK3mg "ServiceNow Impact packages comprise support tools, self-help resources, human-led engagements, and credits, discounts, and additional benefits made available to you depending on the level of Impact package procured.") for details on features included for each package. Impact helps you realize impact faster across your business with proactive insights, prescriptive guidance, tailored training and recommendations, and premium technical support and tools. Maximize and accelerate the return on your ServiceNow investment through our software and human-led programs. As your hub for all things, with Impact you can: * Collaborate with your Impact Squad, a set of experts here to help you with achieving your business goals. * Build and manage your personalized value journey with ServiceNow. * Make better decisions throughout your ServiceNow journey with AI-powered tools and real-world personalized expert recommendations. * Check that you're on the right track for success with our Business and Tech KPI metrics to understand and prioritize your product capabilities. * Take command of your platform health and stay proactive with preventative measures and safeguards that protect and guide your digital value realizations. {#impact-landing-page__ul_e4n_wwk_ntb} ## Impact options {#impact-landing-page__section_tqw_5k4_l2c} * [Impact Delivery Instance (formerly Impact Digital Experience)](https://servicenow-prod.fluidtopics.net/uzx7zjOdF8GBfJn8ngSD_Q "The Impact Delivery Instance (IDI) is a centralized, interactive portal where you can access your Impact tools and benefits."): The central Impact portal, formerly the Impact Digital Experience (IDE). Your Impact squad interactive space and is the provider for data synced with the customer instance, the ServiceNow Impact Store Application. * [Impact Store Application](https://servicenow-prod.fluidtopics.net/s4zICwp6R9tbHSOCcLXFjw "The Impact Store Application, a centralized, interactive portal where you can access your Impact tools and benefits is available directly through your ServiceNow instance, in addition to the Impact Delivery Instance, formerly the Impact Digital Experience portal."): The customer instance where the Impact Store Application is installed and is accessed in addition to the Impact Delivery Instance portal. {#impact-landing-page__ul_jb5_fl4_l2c} ## Get started {#impact-landing-page__section_pqc_4rd_5xb} |-|-|-| | [Impact operating modelLearn about the research-backed system of key activities, personalized to your organization, to help drive faster time to value with the ServiceNow platform.](https://servicenow-prod.fluidtopics.net/VmbdbyYZ0UlCCst_zmi7jw "The Impact operating model is a research-backed system of key activities, personalized to your organization, to help drive faster time to value with the ServiceNow platform.") | [Impact Delivery Instance (formerly Impact Digital Experience)Use the interactive portal where you can access your Impact tools and benefits that also provides data for the Impact Store App.](https://servicenow-prod.fluidtopics.net/uzx7zjOdF8GBfJn8ngSD_Q "The Impact Delivery Instance (IDI) is a centralized, interactive portal where you can access your Impact tools and benefits.") | [Impact Store ApplicationUse the updated centralized, interactive instance where you can access your Impact tools and benefits.](https://servicenow-prod.fluidtopics.net/s4zICwp6R9tbHSOCcLXFjw "The Impact Store Application, a centralized, interactive portal where you can access your Impact tools and benefits is available directly through your ServiceNow instance, in addition to the Impact Delivery Instance, formerly the Impact Digital Experience portal.") | | [Initiatives and AcceleratorsAccelerate usage and adoption of specific platform and product capabilities via applied demonstrations, personalized coaching, and best practices.](https://servicenow-prod.fluidtopics.net/LDdZM2Farfrr5SfXFIp_Qg "Initiatives are the actionable engagements and work streams that support your digital transformation. Impact Accelerators are fixed-scope offerings with experts behind each option to provide value exactly where you need it.") | [Impact Developer SupportAccess a ServiceNow Support Engineer who can assist in troubleshooting technical issues around existing platform customizations for Advanced and Total Impact packages.](https://servicenow-prod.fluidtopics.net/d0P4RhvT_dj9oouQyoVqoA "Developer Support is an offering to Advanced and Total Impact packages, and Guided customers who purchase managed support, that provides administrators and authorized users access to a ServiceNow Support Engineer who can assist in troubleshooting technical issues around existing platform customizations.") | [Impact Instance ObserverKeep track of your instance health and performance in near real-time, while also accessing historical insights, with this observability and performance monitoring tool.](https://servicenow-prod.fluidtopics.net/u9CjZeF0XFs6GWDj_Iz9zQ "Instance Observer (IO) is an observability and performance monitoring tool that empowers you to track your instance health and performance in near real-time, while also providing historical insights.") | [ ] {#impact-landing-page__table_uqc_flp_fsb}