---
sourceDocument: Yokohama Impact
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/impact

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# Health Assessment -- Guided

# Health Assessment -- Guided {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Health Assessment - Guided Accelerator provides an insight into your ServiceNow instance health.

## Overview {#health-assessment-guided__section_cxd_nqq_dsb}

Health Assessment- Guided provides Impact Guided Customers with a technical analysis of their ServiceNow instance health via HealthScan, as well as guidance on how to interpret the findings. It aims to help you understand how your instance aligns to leading practices and recommendations on how to
improve instance health.

## What You Get {#health-assessment-guided__section_mwz_rw1_fsb}

Instance Assessment

:   Instance assessment using ServiceNow HealthScan.

Customer Coaching Session #1 (up to 90 minutes)

:   Review of:

    * How to interpret HealthScan findings
    * Detailed findings from HealthScan Scorecard
    {#health-assessment-guided__ul_vld_brq_dsb}

Customer Coaching Session #2 (Optional upon Customer request -- up to 60 minutes)
:
    * Opportunity for Q\&A related to HealthScan findings
    * Provide additional guidance on leading practices, as needed
    {#health-assessment-guided__ul_tks_dx1_fsb}

## Requested Customer Resources {#health-assessment-guided__section_sw2_gx1_fsb}

{#health-assessment-guided__table_kh2_jrq_dsb__entry__2}

| Customer Resource  | Responsibilities  |
|-|-|
| Platform Owner- Required | Responsible for the project, meet with the ServiceNow Impact Accelerator Consultant, provide access to the required resources, and drive the actions from the review. |
| System Administrator (s)- Recommended | Responsible for maintenance and configuration of the ServiceNow platform. Meet with the ServiceNow Impact Accelerator Consultant and provide feedback on challenges and pain points of the ServiceNow environment. |
| Service Owners- Required | Responsible for overall ownership and day-to-day activities of the ServiceNow instance. Meet with the ServiceNow Impact Accelerator Consultant and provide feedback on challenges and pain points of the ServiceNow environment. |
| System Developers- Required | Responsible for development activities on the ServiceNow platform. Meet with the ServiceNow Impact Accelerator Consultant and provide feedback on challenges and pain points to the ServiceNow environment |
[Table 1. Customer resource and responsibilities]

{#health-assessment-guided__table_kh2_jrq_dsb}

## Requested Information / Access {#health-assessment-guided__section_s1y_hx1_fsb}

Please refer to the applicable Impact Accelerator Description available at <https://www.servicenow.com/legal/servicenow-impact.html>

## Exceptions {#health-assessment-guided__section_xng_jx1_fsb}

Certain Impact Accelerator Activities may be limited or
unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data
centers, to self-hosted customers, or in other restricted environments.

Note that reviews of design, process, strategy, governance and pre-production testing are
excluded. Implementation of any recommended activities resulting from Health Assessment,
such as any findings or recommendations in the Review Report are excluded.