---
sourceDocument: Yokohama Impact
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/impact

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# Platform Health

# Platform Health {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Tech Key Performance Indicators(KPIs) show how closely you're aligned to ServiceNow
technical best practices, offer recommendations for improvement, and help you monitor your
instance health.

## Diagnose platform health {#impact-tech-kpis__section_ogv_ljl_ntb}

Tech KPIs empowers you with a easy to use visualizations of your organizations technology KPIs. To review your Tech KPIs Instance Health with the Instance drop down. Select the Tech
KPIs you would like the review and use the results to review critical information.  
Note:  
Portions of Technical KPIs may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self hosted customers, or in other restricted environments, or to managed service providers (except for their internal  use.)
{#impact-tech-kpis__table_u32_44l_ntb__entry__2}

| Section | Section Details |
|-|-|
| Summary \& Takeaways \& Compare to peers | Instance health dashboard displays five categories: manageability, performance, security, upgradeability, and user experience. The dashboard also includes the overall score as an additional category which displays average of all category scores. Key takeaways highlight the summaries behind the scores and finally you can see score breakdowns for your tech KPIs relative to your peers. |
| Instance snapshot | Available to our Advance and Total Impact customers. Use Instance Observer to get an Observability overview over all your instances and get further information on them with the Actions drop down |
| Company active case breakdown | Review the active cases in your instance here. |
| Quick links | Get links to resources helpful for your instances. |
| Related conversations | See any conversations relevant to the instance selected. |
| Related files | See any files related to the instance |
[Table 1. Tech KPI Sections]

{#impact-tech-kpis__table_u32_44l_ntb}  
Note:  
Metrics available may differ between Impact subscription levels

## Monitor {#impact-tech-kpis__section_sgz_34g_3xb}

As a benefit of Advanced and Total packages, Impact delivers a daily performance summary of how your instances are doing. You can dive deeper into performance details using Instance Observer, which is supported on all Impact
packages, pulling real-time metrics and set up performance alerts. See [Impact Instance Observer](https://servicenow-prod.fluidtopics.net/u9CjZeF0XFs6GWDj_Iz9zQ "Instance Observer (IO) is an observability and performance monitoring tool that empowers you to track your instance health and performance in near real-time, while also providing historical insights.") for more information.

## Support {#impact-tech-kpis__section_dwk_r4g_3xb}

Get a dashboard view of your company's cases, case response time, case trends, and changes. You can view specific details on changes or cases in Now Support.

Receive developer support to help troubleshoot custom code and configurations. View the consumption report to see named contacts who can request developer support. See [Impact Developer Support](https://servicenow-prod.fluidtopics.net/d0P4RhvT_dj9oouQyoVqoA "Developer Support is an offering to Advanced and Total Impact packages, and Guided customers who purchase managed support, that provides administrators and authorized users access to a ServiceNow Support Engineer who can assist in troubleshooting technical issues around existing platform customizations.") for more information.