---
sourceDocument: Yokohama Impact
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/impact

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# User roles in Impact

# User roles in Impact {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Impact offers many roles to assign to fit your business needs. When you log in to Impact, you'll see a personalized view of your objectives, metrics, and recommendations tied directly to your role.
There are different Impact roles for the Impact Delivery Instance and the Impact Store Application.
{#impact-roles__table_o2s_fql_ntb__entry__2}

| Role | Description |
|-|-|
| Impact User | * Has general access to Impact. * Impact users can create and update conversations. {#impact-roles__ul_kh4_yfd_t1c} |
| Impact Permissions Authorizer | Allows users to grant permissions for Impact features that require consent. |
| Impact Executive | * Has read access to view overall Impact status and business value reporting. * Responsible for defining the long-term technology strategies for their organization. * Executive users can create and update conversations. * Owns the overall ServiceNow roadmap. {#impact-roles__ul_sxs_44p_41c} |
| Impact Platform Owner | * Has full access to all Impact features. * Can request services like Accelerators and advisory sessions * Responsible for the overall accountability of the ServiceNow platform. * Provides leadership and oversight to the System Administrators. * Ensures team alignment to business strategy and the ServiceNow roadmap. * Actively involved in the overarching governance of the ServiceNow platform. {#impact-roles__ul_wcn_rnp_41c} |
| Impact Admin | * Provides user account management. (This is a key differentiator from the Impact Executive role.) * Responsible for the day-to-day administration of the ServiceNow platform. * Manages premium access, such as Instance Observer and Developer Support. * Has full access to all Impact features. {#impact-roles__ul_uxd_wlp_41c} |
[Table 1. Impact roles and descriptions for IDI]

{#impact-roles__table_o2s_fql_ntb} {#impact-roles__table_q5r_1s5_rcc__entry__2}

| Role | Description |
|-|-|
| Impact App Admin | * Responsible for configuring the Impact application * Sets up integration with the Impact IDI *  Assigns roles to users and groups * Has full create, read, update, and delete access to all tables within Impact applications {#impact-roles__ul_u5r_1s5_rcc} |
| Impact Platform Owner | * Has full create, read, update, and delete access to all tables within Impact applications * Cannot configure, setup integration or assign roles to users or groups * Can request services like accelerators and advisory sessions {#impact-roles__ul_t5r_1s5_rcc} |
| Impact Portfolio Owner | * Has full create, read, update, and delete access to all tables within Impact applications * Cannot configure, setup integration or assign roles to users or groups * Can request services like Accelerators and advisory sessions {#impact-roles__ul_obt_qv5_rcc} |
| Impact Executive | * Responsible for defining the long-term technology strategies for their organization * Has read access to all Impact functionalities * Has read access to view Capabilities Maps, Product Adoption Roadmaps,Objectives and outcomes, Accelerators, and advisory sessions * Can create and update conversations. {#impact-roles__ul_s5r_1s5_rcc} |
| Impact User | * Has general access to Impact. * Impact users can create and update conversations. {#impact-roles__ul_r5r_1s5_rcc} |
[Table 2. Impact roles and descriptions for Impact Store Application]

{#impact-roles__table_q5r_1s5_rcc}