---
sourceDocument: Yokohama Impact
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/impact

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# Create and manage conversations

# Create and manage conversations {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create new Impact conversations or manage existing conversations.

## Before you begin

Role required: impact user or impact executive

## Create a conversation {#create-manage-conversations__section_pwf_bc4_gcc}

## Procedure

1. Navigate to ImpactActivity CenterConversations.
2. Select Create NewConversation.  
   Note:  
   Conversations may be initiated from all pages in Impact.
3. Fill in the form with the conversation details, including adding attachments.  
   {#create-manage-conversations__table_yrf_pc4_gcc__entry__2}

   | Action | Description |
   |-|-|
   | Mark as high priority | Displays as a high priority conversation for recipients and watchlist members. High priority conversations display a yellow banner with the name of the user who marked it as such. |
   | Create a related task | Create a task for a stakeholder group or individual recipients based on the conversation. The assigned to party will have a task created in the activity center, accordingly. |
   | Change conversation owner | Allows the owner of the conversation to be transferred from the originator of the conversation. |
   | Change category | Changes the category for the conversation. |
   | Edit conversation subject | Changes the subject of the conversation from the available subjects: * Business KPIs * Business objectives * General * Initiatives * Platform health * Review \& meetings {#create-manage-conversations__ul_khb_1rj_hcc} |
   | Edit watchlist | Updates the recipients on the conversation watchlist to receive updates. |
   | Mark as closed | Closes the conversation. Adjust the filter on the conversations page to view closed records. |
   | Comment | Provide a comment in the conversation. |
   | Search for related record | You can search for other conversations or other records in Impact that have the same subject. |
   | Upload files | Attach files to the conversation. |
   | Add/remove from the watchlist | Manage who receives and which conversations are part of the watchlist. |
   [Table 1. Conversation actions]

   {#create-manage-conversations__table_yrf_pc4_gcc}
4. Select Send.  
   * The conversation is added to the Conversations view.
   * Conversation details are captured in the conversation details.
   * The Activity log is updates with the conversation details.
   * The recipients and watchlist are notified of the new conversation in their Activity log in Impact.
   {#create-manage-conversations__ul_gcc_j14_gcc}

Manage conversations

5. Select an existing conversation from the Activity Center.
6. From the Actions menu, choose an action and Save.  
   Changes to the conversation are displayed.

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