Common Service Data Model (CSDM) Assessment-Application Services (Crawl) - Advanced

  • Release version: Yokohama
  • Updated January 30, 2025
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    Summary of Common Service Data Model (CSDM) Assessment-Application Services (Crawl) - Advanced

    The Common Service Data Model (CSDM) Assessment - Application Services (Crawl) - Advanced Accelerator is designed for Impact Advanced package customers. It offers an assessment and expert guidance specifically focused on the CSDM Application Services and Business Applications framework elements. This service helps organizations evaluate their current maturity level in applying CSDM best practices, particularly for Application Services and Business Applications, with direct involvement from ServiceNow CSDM Subject Matter Experts and personalized content tailored to your organization.

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    What This Enables You to Do

    • Assess your organization’s current Application Services and Business Applications data model maturity using the CSDM Crawl level criteria.
    • Gain personalized, expert recommendations for improving your CSDM Application Services and Business Applications alignment.
    • Engage in collaborative sessions with your Platform Architect to review your current state, analyze self-assessment inputs, and discuss leading practices.
    • Develop actionable next steps for configuring and advancing your Application Services and Business Applications within the CSDM framework.

    Key Activities and Customer Involvement

    • Introductory Customer Session: Establish initiative approach, set expectations, and review CSDM basics (up to 120 minutes).
    • Customer Current State Working Session: Discuss your current Application Services and Business Applications state and review best practices (up to 120 minutes).
    • Self-Assessment Analysis: Your Platform Architect analyzes your intake questionnaire and self-assessment to prepare customized recommendations.
    • Customer Recommendation Session: Review tailored recommendations and discuss next steps for execution and measurement (up to 120 minutes).
    • Optional Follow-up Session: Opportunity for Q&A related to guidance and next steps (up to 60 minutes).

    Customer Roles and Responsibilities

    Successful engagement requires active participation across multiple roles within your organization:

    • Required Roles: CSDM Champion/Sponsor, Platform Owner, Platform Administrator, Enterprise Architect Lead, CSDM Data Modeler/Manager, CMDB Manager, Application Owner(s), Application Service Owner(s).
    • Optional Roles: Process Owner(s), Service Owner(s), Technical Governance Board Lead, Security Administrator, Master Service Provider/Vendor Lead (if applicable).

    Prerequisites and Required Inputs

    • Completion of the CSDM Assessment - Foundation Data - Advanced Accelerator.
    • Submission of the CSDM Assessment Intake Questionnaire and CSDM Application Services and Business Applications Self-Assessment at least one week before the Customer Working Session.
    • Access to current CSDM impact materials such as Customer Impact Plan, Architecture Blueprint, Value Blueprint, Capabilities Map, and Product Adoption Roadmap.

    What Is Not Included

    This Accelerator does not cover:

    • CMDB assessment or detailed technical troubleshooting of CSDM framework implementation.
    • Assessment or design assistance for Discoverable Configuration Items, Business Services, Technical Services, or Portfolio.
    • Detailed technical governance process reviews, technical remediation, or service mapping troubleshooting.

    Deliverables

    • Workshop slides summarizing findings and recommendations.
    • Completed CSDM self-assessment focused on Application Services and Business Applications.
    • Recommended next steps for advancing CSDM maturity in your organization.

    This Accelerator provides an assessment and guidance for Common Service Data Model (CSDM) Crawl maturity, including Application Services and Business Applications.

    Overview

    Common Service Data Model Assessment – Application Services (Crawl) - Advanced provides Impact customers with an assessment and guidance based on leading practices related to the CSDM Application Services and Business Applications framework elements. Interactions with  ServiceNow CSDM Subject Matter Experts and personalized content on CSDM for your organization are included.

    For more information on the CSDM, see Common Service Data Model.

    Note:
    This Accelerator is available for the Impact Advanced package.

    What You Get

    The Accelerator activities are led by your Platform Architect.

    Introductory Customer Session (up to 120 minutes)
    • Review initiative approach and set expectations on process and depth of deliverable
    • Review your objectives for the initiative
    • Communicate expectations for participation
      Note:
      The CSDM Application Services Assessment initiative requires active customer participation, and may require inclusion of a variety of customer roles to address the breadth of the CSDM Application Services and Business Applications support across the organization.
    • High level review of the CSDM framework and basic review of CSDM Application Services and Business Applications (Crawl maturity)
    • Request completion of your intake questionnaire, CSDM Application Services and Business Applications self-assessment, and provide any other requested inputs
    Customer Current State Working Session (up to 120 minutes)
    • Discuss CSDM Application Services and Business Applications current state
    • Review leading practices content
    CSDM Self-Assessment Analysis
    Your Platform Architect reviews and analyzes your intake questionnaire, CSDM self-assessment, and information gathered to prepare recommendations
    Customer Recommendation Session (up to 120 minutes)
    • Review leading practices content
    • Review and discuss your tailored recommendations to enable you to best configure your Application Services and Business Applications
    • Discuss possible next steps for execution and measurement
    Follow-up Customer Session (optional upon Customer request (up to 60 minutes)
    Opportunity for Questions and Answers related to the guidance provided and next steps
    CSDM Deliverables
    • Workshop slides
    • CSDM self-assessment on CSDM Application Services and Business Applications
    • Recommended next steps

    Requested Customer Resources

    Table 1. Customer resource and responsibilities
    Customer Resource  Responsibilities 
    CSDM Champion / Sponsor (Required) Executive sponsor advocating for CSDM across the entire organization
    Platform Owner (Required) Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    Platform Administrator (Required) Responsible for the day-to-day administration of ServiceNow platform.
    Enterprise Architect Lead (Required) Responsible for overall enterprise architecture, strategy, and governance.
    CSDM Data Modeler / Manager (Required)

    Maintains the accuracy and integrity of the CSDM, works with teams to certify data.
    CMDB Manager (Required) Maintains the accuracy and integrity of the CMDB, works with teams to certify data
    Application Owner(s) (Required) Manages ServiceNow application(s) (e.g., ServiceNow HRSD owner).
    Application Service Owner(s) (Required) Manages all applications across a given division (e.g., Incident management or HR application owner).
    Process Owner(s) (Optional) Owns the process(es) related to the service, or ancillary process. Defines process flow(e.g., ancillary processes such as: ITSM incident management, ITSM change management, HR employee onboarding, or Customer Service Management requests.)
    Service Owner(s) (Optional) Owns service. Monitors service performance, drives service changes, keeps service data up to date for those services that directly own foundational data like Human Resources, Customer Service Management, Financial Services, Field Services, or Facilities.
    Technical Governance Board Lead (Optional) Leads the technical governance board that establishes policies and procedures for data, security, development, change, and release.
    Security Administrator (Optional) Responsible for installing, administering, troubleshooting security capabilities and configuration that complies with Technical Governance guidance. Promotes adherence to security policies and procedures.
    Master Service Provider/Vendor Lead (Optional) Include if customer is using a 3rd party development partner, and that partner is involved in design and/or development of applications and/or services leveraging CSDM framework capabilities.

    Pre-requisite

    The completion of the Common Service Data Model (CSDM) Assessment - Foundation Data - Advanced Accelerator.

    Requested Information / Access

    • CSDM Assessment Intake Questionnaire and CSDM Application Services and Business Applications Self-Assessment completed by the Customer at least one week in advance of the Customer Working Session (to be provided by the ServiceNow team)
    • Current CSDM Data Model
    • Impact materials, such as the Customer Impact Plan, Architecture Blueprint, Value Blueprint, Capabilities Map, and Product Adoption Roadmap

    Exceptions

    This Accelerator does not include the following:
    • CMDB assessment
    • Discoverable Configuration Items (e.g., servers, mobile devices, software, etc.)
    • High level CSDM model design assistance
    • Detailed CSDM model design review
    • Assessing CSDM Foundation Data
    • Assessing CSDM Business Services, Technical Services, or Portfolio
    • Technical troubleshooting of current implementation of CSDM framework
    • CSDM technical remediation
    • Service Mapping troubleshooting
    • Detailed review of technical governance processes