---
sourceDocument: Yokohama Impact
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/impact

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# Exploring Impact Store Application

# Exploring Impact Store Application {#ariaid-title1}

* Release version: Yokohama
* 
* Updated February 27, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

ServiceNow Impact Store Application personalizes your digital transformation journey and accelerates your time-to-value integrated within your ServiceNow AI Platform instance and your Impact Delivery Instance.

## Impact Store Application overview {#exploring-impact-platform__cf-exploring-parent-overview}

ServiceNow Impact is a customer success product that helps you to leverage the power of the AI Platform for your business transformation. Impact provides the support and expertise to:

* Adopt ServiceNow products, including Now Assist, and measure their value
* Gain access to expert guidance(technical, strategic ) and personalized recommendations
* Maintain a high-performing platform ready for growth
* Enhance business continuity with 24x7 technical support

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Track progress against your outcomes, share insights and industry benchmark comparisons, and make data-driven decisions to optimize your digital transformation journey directly from your instance. Enable proactive management of
instance quality, compliance, and performance with Platform Health. Use Quicklinks to access additional tools and benefits in your Impact Delivery Instance application.

## Impact store app users {#exploring-impact-platform__impact-app-il-users}

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| Role | Description |
|-|-|
| Impact Admin | * Responsible for configuring the Impact store app * Sets up integration with the Impact IDI *  Assigns roles to users and groups * Has full create, read, update, and delete access to all tables within Impact applications {#exploring-impact-platform__ul_u5r_1s5_rcc} |
| Impact Platform Owner | * Has full create, read, update, and delete access to all tables within Impact applications * Cannot configure, setup integration or assign roles to users or groups * Can request services like Accelerators and advisory sessions {#exploring-impact-platform__ul_t5r_1s5_rcc} |
| Impact Portfolio Owner | * Has full create, read, update, and delete access to all tables within Impact applications * Cannot configure, setup integration or assign roles to users or groups * Can request services like Accelerators and advisory sessions {#exploring-impact-platform__ul_obt_qv5_rcc} |
| Impact Executive | * Responsible for defining the long-term technology strategies for their organization * Has read access to all Impact functionalities * Has read access to view capabilities maps, product adoption roadmaps, Objectives and outcomes, Accelerators, and advisory sessions * Can create and update conversations {#exploring-impact-platform__ul_s5r_1s5_rcc} |
| Impact User | * Has general access to Impact. * Impact users can create and update conversations {#exploring-impact-platform__ul_r5r_1s5_rcc} |
| Impact Permissions Authorizer | Provides consent to start an Accelerator |
[Table 1. Impact roles and descriptions for the Impact store app]

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## What to explore next {#exploring-impact-platform__cf-exploring-parent-links}

To learn more about configuring and using the Impact store app, see:

* [Configuring the Impact Store Application](https://servicenow-prod.fluidtopics.net/lTWcK5qRySp0L2vZT96PJA "The tasks are outlined that are required to install and configure the Impact Store Application.")
* [Using Impact Store Application](https://servicenow-prod.fluidtopics.net/wv7HxHiJtX17YqTCC9iTWg "The Impact Store Application is available directly through your ServiceNow instance and is accessed in addition to the Impact Delivery Instance portal.")
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