Instance Observer user configurable dashboard

  • Release version: Yokohama
  • Updated April 7, 2025
  • 1 minute to read

    • Users can create their own dashboard according to their preferences of metrics that help users to analyze the health of their system in a snapshot.

    The default base system dashboard, the All instance health dashboard, is the Instance Observer default homepage that provides a snapshot of the overall health of your instances with key insights, such as performance, reliability, and availability at a glance with the following widgets:

    • Alerts: The alerts for that account for the last 24 hours
    • Instance availability: The availability across all instances
    • Open cases: All open cases for that account
    • Known Issues (ePRBs): All known issues with ServiceNow
    • Clusters: Cluster details of all instances in the account
    • KPIs: Important KPIs for all instances of the account

    Users can select the auto-refresh frequency for the dashboard.

    Note:
    The All Instance health dashboard dashboard is not editable, deletable, or cloneable. Create a new dashboard to explore configuration options. See Create a dashboard for details.