Manage capabilities

  • Release version: Yokohama
  • Updated March 2, 2025
  • 1 minute to read

    • Manage the various capabilities of the product by using the following features available in Impact store releases.

    Update capability usage status

    Select a capability from the list of capabilities and then select a status from the Change Status menu.

    Change status for the selected capability.

    Alternately, you can change the Usage Status by double-clicking the usage status column of the selected capability row.Change Usage status by double-clicking on the Usage status column.

    View related resources

    Explore resources related to each capability that guide you through every step of adopting the capability, from planning to implementation.

    Select a capability to display the Capability Details Page About tab with the Related Resources

    View information about a capability along with Notes and link to the product documentation.

    Hide and Unhide capabilities

    Customers can hide a capability from appearing in the default view of the capability map.

    Hide single capability: Select the check box beside the capability, then select Hide button.

    Bulk hide: Select the check box for multiple capabilities, then select the Hide button.Hide one or more capabilities if you do not want to view them in the table.

    Unhide capabilities: Unhide capabilities by selecting the View Hidden Capabilities link. The default view of the capabilities map displays the hidden capabilities.

    Restore one or more hidden capabilities to the Capabilities map by selecting theUnhide button.

    Edit Capability notes

    Capability notes are any additional information that is specific to a capability. You can view these notes by clicking on this capability from either the capabilities map or product adoption roadmaps.

    By default, the Impact Content SMEs add the capability notes for some capabilities and customers edit it as needed for the business process.

    Select the capability to open its details window, then select Edit next to the Capability notes section under the About tab.

    Add or edit notes related to the capability.
    Note:
    If there are no capability notes,select Add to add them.

    Add a new Capability

    Create a capability which may be a new plug-in, a custom application, or add capabilities from the ServiceNow store, allowing you to manage all capabilities in one place.

    Add a new capability manually by selecting the Add manual capability button and saving the required information in the Add manual capability window.

    Add a capability manually by saving the information such as Capability name, Description, Type, Entitlement, Usage status, Workflow, and Product, required in the Add Manual Capability window.