Capabilities map

Capabilities maps provides customers transparency and clarity into the full landscape of ServiceNow capabilities.

If you have more than one instance, a capability map is generated for each one.

The ability to view the usage status of capabilities enables you to identify which capabilities are being used, which are planned, and which are in the process of implementation.

Product adoption roadmaps

Product adoption roadmaps enable you to view a recommended implementation sequence for your capabilities. The implementation sequence is organized into specific phases for an optimal implementation.

Product adoption roadmaps overview

Product adoption roadmaps are available to Impact Advanced, Impact Guided, and Total customers.

You can create their own product adoption roadmap using predefined templates. For Impact Advanced and Total customers, your Impact squad works with you to determine the initial implementation sequence that best supports your unique business needs. Before creating a product adoption roadmap, a capability map should be published for that instance. As soon as your Impact squad creates your product adoption roadmap, you receive a notification.

While multiple users can view the Product Adoption Roadmap simultaneously, only one user can make edits at a time. When the roadmap is being edited, it is locked for others. When the product adoption roadmap is in locked status, you can see who is currently editing it and reach out to them to collaborate or request them to exit the roadmap.