Jumpstart Your Process Mining
Summarize
Summary of Jumpstart Your Process Mining
Jumpstart Your Process Mining is an accelerator designed for ServiceNow Impact customers to provide a comprehensive demonstration of Process Mining capabilities. It enables organizations to visualize and analyze their business processes, identify inefficiencies, bottlenecks, and potential automation opportunities. This offering includes essential resources and best practice guides to help customers begin leveraging Process Mining effectively.
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This accelerator is available with the Impact Guided, Advanced, and Total packages, and aims to optimize process performance through timely issue resolution and enhanced insights.
What You Get
- Session Preparation: Includes provisioning a temporary instance, installing Process Mining plugins, and creating and running base system projects.
- Customer Coaching Session #1 (Up to 90 minutes): Features an overview of Process Mining capabilities, demonstrations of the Process Mining Workspace and Reporting, a technical deep dive on tuning projects, and delivery of leading practice guides and resources. Customers receive 30 days of access to the temporary instance.
- Customer Coaching Session #2 (Optional, up to 60 minutes): Provides a Q&A opportunity to address specific Process Mining questions upon customer request.
Customer Roles and Responsibilities
- Platform Owner (Required): Accountable for overall ServiceNow platform governance, leadership, and alignment with business strategy.
- System Administrator(s) (Required): Maintain platform stability, manage application support cases, and contribute to ServiceNow releases through configuration and feature delivery.
- Reporting Lead(s) (Required): Coordinate with the Impact Accelerator consultant, provide access to resources, and drive engagement actions.
- Process/Service Owner(s) (Recommended): Responsible for coding on the ServiceNow platform.
- Process Lead(s) and Service Manager(s) (Recommended): Subject matter experts managing relevant processes and services.
- Trusted Service Partners (Recommended): Participate in coaching sessions to learn leading practices and support ongoing customer needs.
Additional Information and Limitations
The accelerator and its activities may not be available in certain restricted environments such as FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted setups, or for managed service providers except for internal use. ServiceNow is not responsible for implementing Process Mining recommendations on customer production or sub-production instances.
Jumpstart Your Process Mining Accelerator provides a demonstration of the possibilities and capabilities of Process Mining.
Overview
Jumpstart Your Process Mining provides Impact customers with a comprehensive overview of Process Mining to visualize and analyze their business processes. Through an applied demonstration, we illustrate how organizations can identify inefficiencies, bottlenecks, and areas for potential automation, ensuring timely resolution and optimized performance. This offering equips our customers with essential ServiceNow resources and leading practice guides on how to get started with Process Mining. For more information on Process Mining, see Process Mining.
Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at https://www.servicenow.com/legal/servicenow-impact.html.
What You Get
- Session Preparation
- Provision a temporary instance
- Install Process Mining plugins
- Create and run base system projects
- Customer Coaching Session #1 (Up to 90 minutes)
- Includes the following:
- An overview of Process Mining capabilities
- Demonstration of:
- Process Mining Workspace
- Process Mining Reporting
- Technical deep dive: Tuning projects
- Leading practice guides and resources
- 30 days of access to the temporary instance is provided.
- Customer Coaching Session #2 (Optional upon Customer request - up to 60 minutes)
- Opportunity for Q&A related to Process Mining
Requested Customer Resources
| Customer Resource | Responsibilities |
|---|---|
| Platform Owner (Required) |
Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. |
| System Administrator(s) (Required) | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. |
| Reporting Lead(s) (Required) | Meets with the ServiceNow Impact Accelerator Consultant, provides access to the required resources, and drives the actions from the engagement. |
| Process/Service Owner(s) (Recommended) |
Writes code for the ServiceNow platform. |
| Process Lead(s) (Recommended) | Subject matter expert responsible for managing the applicable process. |
| Service Manager(s) (Recommended) | Subject matter expert responsible for managing the applicable service. |
| Trusted Service Partners (Recommended) | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. |
Requested Information
Please refer to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html
Exceptions
This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted environments, or to managed service providers (except for their internal use).
ServiceNow is not responsible for implementing Process Mining recommendations on customer’s sub-production or production instances.