Jumpstart Your GenAI

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • This Accelerator provides a demonstration of the possibilities and capabilities of ServiceNow® GenAI (Artificial Intelligence).

    Accelerator Overview

    This accelerator provides Impact customers with an overview of how ServiceNow integrates GenAI on the Platform, highlighting its potential to improve efficiency and user experience. The session includes an applied demonstration of AI Agent experiences via a temporary instance and an overview of its onboarding process. Additionally, this offering shares leading practices for leveraging tools to gain personalized insights.

    Note:
    This Accelerator is available for Impact Guided, Guided+ (SV or PG), Advanced, and Total packages.

    Session Preparation

    • Provision a temporary instance
    • Activate and install the necessary plugins
    • Run Automation Discovery and Custom Scanning Tool

    What You Get

    Customer Coaching Session #1 (up to 90 minutes)
    Includes the following:
    • Overview of GenAI and Now Large Language Models (LLM)
    • End-user experience demonstration
    • Technical demonstration
    • Key resources and guides
    • 30 days of access to the temporary instance are provided
    Customer Coaching Session #2 (Optional upon Customer request, up to 60 minutes)
    Opportunity for Q&A related to GenAI

    Requested Customer Resources

    Table 1. Customer resource and responsibilities
    Customer Resource Responsibilities

    Platform Owner (Required)

    Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    System Administrator(s) (Required) Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
    Developer(s) (Recommended)

    Writes code for the ServiceNow platform.
    Process Owner (Recommended) Owner of a business process that can be accelerated using AI Agents.
    Trusted Service Partners (Recommended) Attends ServiceNow Impact Accelerator coaching sessions to understand leading practices and potentially support customer going forward.

    Requested Information/Access

    Refer to the applicable Impact Accelerator description available at https://www.servicenow.com/upgrade-schedules.html.

    Exclusions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers with domain separated instances.

    ServiceNow is not responsible for implementing recommendations on Customer’s non-production or production instances.