Jumpstart Your Employee Journey Management
Summarize
Summary of Jumpstart Your Employee Journey Management
The Jumpstart Your Employee Journey Management (EJM) Accelerator is designed to help ServiceNow Impact customers quickly understand and begin using Employee Journey Management capabilities. It demonstrates how organizations can deliver personalized, cross-departmental employee journeys using intelligent workflows that support real-time tasking, learning, and feedback.
Show less
This offering includes key resources and best-practice guides to facilitate product adoption and effective usage. It is available to customers with Impact Guided, Advanced, and Total packages.
Key Features
- Session Preparation: Provisioning of a temporary ServiceNow instance with Employee Journey Management activated and configured.
- Customer Coaching Sessions:
- Session #1 (up to 90 minutes): Overview of EJM capabilities, applied demonstrations, and sharing of leading practices and resources.
- Session #2 (optional, up to 60 minutes): Q&A session for additional customer support upon request.
- Temporary Instance Access: 30 days access to the provisioned instance for hands-on exploration and testing.
- Customer Resource Engagement: The accelerator requires involvement from various customer roles, including Platform Owners, System Administrators, Process Owners, Product and Portfolio stakeholders, Developers, and optionally Trusted Service Partners. These roles support platform governance, maintenance, process accountability, and potential future support.
Customer Responsibilities and Considerations
- Customers must provide one or more designated resources to collaborate during the accelerator.
- Access and required information are specified in the applicable Impact Accelerator Description.
- The accelerator or parts of it may not be available in restricted environments, self-hosted customers, or managed service providers with domain-separated instances.
- ServiceNow does not implement recommendations directly on customer production or non-production instances.
Practical Benefits
By participating in the Jumpstart Your Employee Journey Management Accelerator, customers gain a practical introduction to Employee Journey Management, enabling them to:
- Visualize and experience how personalized employee journeys can be orchestrated across departments.
- Leverage intelligent workflows to improve employee task management, learning, and feedback processes.
- Access best practices and resources to accelerate successful adoption of EJM within their organization.
- Engage with ServiceNow experts to address questions and tailor the solution to their needs.
The Jumpstart Your Employee Journey Management (EJM) Accelerator provides a demonstration of the possibilities and capabilities of Employee Journey Management.
Accelerator overview
Jumpstart Your Employee Journey Management provides Impact customers with an overview and applied demonstration, helping them to better understand how to begin with Employee Journey Management. This offering showcases EJM capabilities and features, enabling organizations to deliver personalized, cross-departmental Employee Journeys through intelligent workflows that support real-time tasking, learning, and feedback. Additionally, this Accelerator provides key resources and leading-practice guides to enhance product adoption and usage.
Offered pursuant to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html
What you get
- Session preparation
-
- Provision a temporary instance
- Activate and configure Employee Journey Management
- Customer coaching session #1 (up to 90 minutes)
- Includes the following:
- Review Employee Journey Management capabilities
- Applied demonstration of Employee Journey Management
- Key resources and guides on leading practices
- 30 days access to the temporary instance is provided
- Customer coaching session #2 (optional upon customer request, up to 60 minutes)
- Opportunity for Q&A related to Employee Journey Management
Requested customer resources
One or more customer resource is requested. The specific number of resources provided is Accelerator and customer specific.
| Customer resource | Responsibilities | Required | Optional |
|---|---|---|---|
| Platform Owner | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | ✓ | |
| System Administrators | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | ✓ | |
| Process Owners | A senior leader within each business unit for each major process or service (e.g., customer service, incident) who is accountable for ensuring the process is fit for purpose. | ✓ | |
| Other customer roles | Primary stakeholders responsible for Product and Portfolio management. | ✓ | |
| Developers | Writes code for the ServiceNow platform. | ✓ | |
| Trusted Service Partners | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. | ✓ |
Requested information / access
Refer to the applicable Impact Accelerator description available at https://www.servicenow.com/legal/servicenow-impact.htmlExclusions
This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers with domain separated instances.
ServiceNow resources are not responsible for implementing recommendations on customer’s non-production or production instances.