Jumpstart Your Document Intelligence
Summarize
Summary of Jumpstart Your Document Intelligence
Jumpstart Your Document Intelligence is an Impact Accelerator designed to demonstrate the capabilities of ServiceNow’s Document Intelligence (DocIntel) for efficiently extracting information from documents. It enables customers to quickly process consistently formatted documents that evolve over time by integrating DocIntel with the ServiceNow AI Platform. This engagement offers a practical overview, configuration guidance, and key resources to help customers get started with document processing automation.
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Note that this Accelerator is distinct from the Now Assist in Document Intelligence functionality and is available to customers on Impact Guided, Guided+ (SV or PG), Advanced, and Total packages.
Key Features
- Provisioning of a temporary ServiceNow instance with the DocIntel plugin activated.
- Configuration of DocIntel and creation of demonstration use cases to showcase document data extraction.
- Customer Coaching Session #1 (up to 90 minutes) covering:
- Overview of DocIntel and supported document types.
- Applied demonstration and configuration walkthrough.
- Monitoring performance through the Analytics Dashboard.
- Provision of key resources and best practice guides.
- Optional Customer Coaching Session #2 (up to 60 minutes) for Q&A and further assistance.
- 30 days access to the temporary instance for hands-on exploration.
Customer Roles and Responsibilities
- Platform Owner (Required): Oversees the ServiceNow platform, aligns teams with business strategy, and governs platform use.
- System Administrator(s) (Required): Maintains platform stability, manages application support, and implements configuration tasks.
- Process SME leveraging Documents (Recommended): Provides expertise on current document-related processes.
- Service Desk Manager(s) (Recommended): Offers insight into service desk operations related to document handling.
- Trusted Service Partners (Recommended): Participate in coaching sessions to understand best practices and support ongoing use.
Additional Information
Customers must refer to the applicable Impact Accelerator descriptions for requested information and access. Some restrictions may apply for customers in restricted environments, self-hosted instances, or managed service providers with domain-separated instances. ServiceNow does not assume responsibility for implementing recommendations on customer production or non-production instances.
This Accelerator provides a demonstration of the possibilities and capabilities of Document Intelligence.
Accelerator Overview
Jumpstart Your Document Intelligence provides Impact customers with an overview of Document Intelligence and an applied demonstration on how to accurately and efficiently extract information from documents to the ServiceNow AI Platform, enabling you to quickly process consistently formatted documents that change over time. This Accelerator demonstrates the possibilities and capabilities of DocIntel, how to configure the solution, and provides key resources and leading practices on getting started.
Attention: This is a separate functionality from Now Assist in Document Intelligence which is not included in this engagement.
For more information on Document Intelligence, see Document Intelligence.
What You Get
- Session Preparation
- Provision a temporary instance
- Activate the DocIntel plugin
- Configure DocIntel and create demonstration use cases
- Customer Coaching Session #1 (Up to 90 minutes)
- Includes the following:
- Overview of DocIntel and supported documents
- Applied demonstration of DocIntel
- Configuration overview
- How to monitor performance using the Analytics Dashboard
- Key resources and leading practices guides
- 30 days of access to the temporary instance
- Customer Coaching Session #2 (Optional upon Customer request - up to 60 minutes)
- Opportunity for Q&A related to Document Intelligence
Requested Customer Resources
| Customer Resource | Responsibilities |
|---|---|
| Platform Owner (Required) |
Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. |
| System Administrator(s) (Required) | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. |
| Process SME leveraging Documents (Recommended) | Subject matter expert responsible for current processes that leverage attached documents. |
| Service Desk Manager(s) (Recommended) | Subject matter expert responsible for managing Service Desk. |
| Trusted Service Partners (Recommended) | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. |
Requested information / access
Refer to the applicable Impact Accelerator description available at https://www.servicenow.com/legal/servicenow-impact.htmlExclusions
This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers with domain separated instances.
ServiceNow is not responsible for implementing recommendations on Customer’s non-production or production instances.