Extend Your Employee Center to Pro

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Extend Your Employee Center to Pro

    The Extend Your Employee Center to Pro Accelerator guides ServiceNow Impact customers on enhancing their existing Employee Center implementations by incorporating Employee Center Pro features. It offers an overview of capabilities such as Content Experiences, Publishing, and Employee Communications, helping customers understand the additional functionalities available with Employee Center Pro. The Accelerator also provides essential ServiceNow resources and best practice guides aimed at boosting adoption and effective use of these advanced features.

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    This offering is available to customers on Impact Guided, Advanced, and Total packages and aligns with the applicable ServiceNow Impact Package and Accelerator terms.

    Key Features

    • Session Preparation: Includes provisioning a temporary instance and activation of Employee Center Pro plugins.
    • Customer Coaching Sessions:
      • Session 1 (up to 90 minutes): Covers an overview of Employee Center Pro capabilities, review of key administrative settings, discussion of maintenance activities, and sharing of leading practice guides and resources. Customers get 30 days access to the temporary instance.
      • Session 2 (optional, up to 60 minutes): Provides a Q&A opportunity related to Employee Center Pro upon customer request.
    • Customer Resource Guidance: Specifies roles and responsibilities including Platform Owner, System Administrators (required), and recommended involvement from UX and Organizational Change Management experts, developers, employee experience stakeholders, and trusted service partners.
    • Requested Information/Access: Customers should refer to the relevant Impact Accelerator descriptions for detailed requirements.

    Important Considerations

    • This Accelerator or parts of it may not be available in restricted environments, for self-hosted customers, or managed service providers except for internal use.
    • ServiceNow resources do not provide recommendations on customer sub-production or production instances.

    The Extend Your Employee Center to Pro Accelerator provides prescriptive guidance on extending the Employee Center capabilities to include Pro features.

    Overview

    Extend Your Employee Center to Pro provides Impact customers with guidance on how to extend  their current Employee Center implementation with  Employee Center Pro features. Through an overview of Employee Center Pro features, such as Content Experiences, Publishing, and Employee Communications, customers are  educated on the features available with Employee Center Pro.

    Additionally, this Accelerator equips our customers with essential ServiceNow resources and leading  practice guides on how to best increase adoption and usage of the Employee Center Pro capabilities.  For additional information, see Exploring Employee Center Pro.

    Note:
    This Accelerator is available for Impact Guided, Advanced, and Total packages.

    Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at https://www.servicenow.com/legal/servicenow-impact.html.

    What You Get

    Session Preparation
    • Provision a temporary instance 
    • Activate Employee Center Pro plugins
    ​
    Customer Coaching Session #1 (Up to 90 minutes)
    Includes the following:
    • Overview of Employee Center Pro capabilities
    • Review of key administrative settings
    • Discuss key maintenance activities
    • Leading practice guides and resources
    • 30 days of access to the temporary instance is provided
    Customer Coaching Session #2 (Optional upon Customer request - up to 60 minutes)​
    Opportunity for Q&A related to Employee Center Pro

    Request Customer Resources

    Customer Resource Responsibilities
    Platform Owner (Required) Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    System Administrator(s) (Required) Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
    UX and OCM Experts (Recommended) Primary stakeholders for user experience and organizational change management.
    Developer(s) (Recommended) Writes code for the ServiceNow platform.
    Other Customer Roles (Recommended) Primary stakeholders responsible for employee experience and engagement, including Knowledge, Portal, and Catalog Managers.
    Trusted Service Partners (Recommended) Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward.

    Requested information / access

    Refer to the applicable Impact Accelerator description available at https://www.servicenow.com/legal/servicenow-impact.html

    Exclusions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers, except for their internal  use.

    ServiceNow resources are not responsible for recommendations on a customer’s sub-production or production instances.