Workplace Case Management
Fulfilling employee workplace requests involves multiple, complex back-end processes, including analyzing the requests for type and routing them to human or automated responses, approvals, or other tasks. The ServiceNow® Workplace Case Management application makes these processes simpler and more efficient by letting you create pre-defined steps to fulfill requests.
Get started
Additional resources
- Learn more about what's new and changed, see the HR Service Delivery release notes.
- Log in to your ServiceNow® account and find additional information about implementing and deploying features at Employee Service Management.
- Access real-time courses, self-paced training, and career resources at ServiceNow University
- Find useful resources related to your role and explore best practices at the Customer Success Center.
- Connect with other Customer Service Management users at Now Community.