As an admin, you can configure Workplace services and enable Workplace Services users to submit requests through it. The application enables you to configure workplace services with pre-defined fulfillment types.

The ServiceNow® Workplace Case Management application enables you to administrate all the workplace services and cases created using these workplace services.

As a workplace case admin or a case manager, you can perform the following actions.

• Configure Workplace services.
• Configure Case templates for workplaces cases.
• Configure Task templates for workplace tasks.
• Configure Record producers and link them with a workplace service.
• Configure the Approval options and select the type of approvals that are required for a service activity.
• Create Workplace Service Activities such as tasks, approvals, and child cases.