Core Business Suite
ServiceNow® Employee Service Management transforms how employees interact with the organization by delivering a unified, personalized, and proactive service experience across HR, IT, and other departments. It enables organizations deliver seamless, cross-departmental services through a single digital experience. Whether employees are onboarding, requesting workplace resources, updating personal data, or exploring internal opportunities, ESM orchestrates these interactions through end-to-end workflows.
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Health and safety |
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Benefits
- Unified Employee Portal
- Bring together services, knowledge, and tasks across departments in one centralized experience. The Employee Center and Employee Center Pro provide a single front door to the enterprise, simplifying how employees engage with HR, IT, Facilities, and more
- Personalized, AI-Powered Journeys
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Deliver relevant content and services tailored to an employee’s role, location, and preferences. With AI search, journey orchestration, and dynamic content targeting, each interaction is contextual, fast, and intuitive.
Products
- Unified Employee Experience
- Emergency Response Management
- Growth Experiences
- Health and Safety
- HR Service Delivery
- Journey designer
- Contract Management Pro
- Legal Service Delivery
- Now Assist for HR Service Delivery (HRSD)
- Now Mobile app
- Now Mobile app for HR Service Delivery
- ServiceNow for Microsoft Outlook
- ServiceNow Add-in for Microsoft 365
- ServiceNow for Microsoft Teams
- ServiceNow for Zoom
- SharePoint Online Search Connector
- Skills Foundation
- Universal Request
- Universal Task
- Virtual Agent for HR Service Delivery
- Workplace Service Delivery