Emergency Response Management

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 4 Minuten Lesedauer

    • ServiceNow® Emergency Response Management applications help your organization mobilize its business continuity efforts during natural disasters and pandemics like COVID-19. Streamline and automate activities on multiple fronts to keep everyone informed and connected as you anticipate or experience emergencies.

    Emergency Response Management applications include:
    Emergency Outreach
    Stay connected with users via email or mobile push notifications. Share important information regarding emergency and safety measures, and ask users to report their status and location. With the installation of Employee Readiness Surveys, you will use Emergency Outreach to send a survey link to help you evaluate whether users are ready to return to the workplace.
    Emergency Self Report
    Enable your users to report their health status. If users report they are going into quarantine, a workflow helps them safely return to work when ready. Functions such as HR can also be alerted.
    Emergency Exposure Management
    Identify users who might have been exposed to an infectious disease by analyzing an affected user's meetings, locations, shifts and reservations, and badge scans.
    Emergency Response Management for Now Mobile
    Enable your users who use the Now Mobile app to respond to Emergency Outreach push messages and also self-report their health status.
    Use the Emergency Response Management applications together to automate workflows for sharing information with users, assessing the impact on your team, and responding to the emergency event.
    Abbildung : 1. Emergency response app workflow from self-reporting to assessing exposure to requesting user health status check-in
    Manage user status end-to-end
    Use guided setup to implement Safe Workplace suite Safe Workplace apps
    The Safe Workplace guided setup provides a sequence of tasks that help you configure the Safe Workplace and Emergency Response Management applications on your ServiceNow instance. To open the Safe Workplace guided setup, navigate to Guided Setup > Safe Workplace Guided Setup. For more information about using the guided setup interface, see Using guided setup.

    Emergency Response Management for federal customers

    Federal customers using IL4 or FedRAMP environments will see the Emergency Response Management applications ready and available to install on their instances without having to make any special requests. Customers are responsible for configuring the apps to meet U.S. federal regulations and guidelines.
    Hinweis:
    Now® Mobile capabilities are not currently supported in FedRamp Mod/IL2 and FedRamp/IL4 (GCC) environments. Customers running Emergency Response Management applications in those environments will need to configure email push notifications instead of Now Mobile push notifications and leverage web interfaces, instead of having the option to use either Now Mobile or web interfaces.
    Tabelle : 1. Installation instructions for self-hosted and federal environments
    Type Instructions

    Commercial on-premise

    Visit the ServiceNow® Store to download and install the application.

    Federal hosted

    See the Federal downloads for the Emergency Response Management and Safe Workplace suite Safe Workplace apps [KB0030260] article in the Store Help Center for more information.

    Federal on-premise

    If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team.

    See the Federal downloads for the Emergency Response Management and Safe Workplace suite Safe Workplace apps [KB0030260] article in the Store Help Center for more information.

    On-premise

    See the Commercial downloads for the Emergency Response Management and Safe Workplace suite Safe Workplace apps [KB0030258] article in the Store Help Center for more information.

    Domain separation support for Emergency Response Management applications

    You can learn about domain separation support for service provider use cases in each Emergency Response Management application's topic.

    Notice regarding use by organizations

    All decisions in connection with the implementation of this application are at the sole decision of the Organization utilizing this application. Organizations agree that use of the application is not a representation by ServiceNow regarding the application’s compliance with any law or regulation and any suggested language provided out of the box with the application does not constitute legal advice by ServiceNow.

    Organizations remain solely responsible for complying with their legal obligations under applicable law, including (but not limited to) data protection and employment laws, and should modify any language within the templates provided to meet the Organizations’ specific requirements.

    Notice regarding use by government agencies

    ServiceNow is offering this application to government agencies and their authorized users, not to employees of government agencies in their individual capacities. Use of this application is being offered free of charge for a limited or extended time period and with no expectation of payment from the government agency to ServiceNow for use during that time period, nor does usage create an actual or implied future obligation on behalf of the government. ServiceNow hereby expressly waives any future claims for payment from the agency in connection with usage of the application. Government customers are solely responsible to confirm with the agency’s Ethics Office or its authorized representative that acceptance and usage of the application is permissible.

    All decisions in connection with the implementation of this application are at the sole decision of the government agency utilizing this application. Agencies remain solely responsible for complying with their legal obligations under applicable laws and regulations, including (but not limited to) data protection and employment laws and regulations, and should modify any language within the templates provided to meet the agency’s specific requirements.

    Additional resources