Scan the QR code to reserve a space

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 3 Minuten Lesedauer

    • Scan the QR code of a workplace and quickly reserve a space using the Now Mobile app.

    Vorbereitungen

    Role required: sn_wsd_core.workplace_user

    Prozedur

    1. Log in to the ServiceNow® mobile app.
      The Mobile home page is displayed.

      Mobile app home page.

    2. You can also select a space from My favorites and reserve a space.

      Mobile app home page showing My favorites.

    3. Select a space.
      Selected space showing the See my reservation and Reserve button options.
    4. Tap See my reservations to see your existing reservations for a selected space.
      Select a space from the list of spaces to view the Reservation Information screen. For more information about the Reservation Information screen, see Make a reservation using the Now Mobile app.
    5. Tap Reserve to reserve a location for a selected space.
    6. Space details screen is displayed with the quick reservation option for a day.

      Space details page showing available time slots.

    7. Perform the following steps:
      1. Reserve available time slot: Select a time slot for your reservation.
        • Suggestion for available reservation time slots is displayed in horizontal blocks with a scroll bar.
        • To view the time slots in a vertical list, select View all.

          The time slot duration is dependent on the Max durationand Min duration values configured by your administrator in the Reservable Module configuration. For more information, see Configure a reservable module.

          The time displayed in the time slot considers the Start time of the working day (sn_wsd_rsv.day_start) and End time of the working day (sn_wsd_rsv.day_end) properties set by your administrator. If office hours are from 9 AM to 5 PM, then all the available reservation slots between 9 to 5 are divided into 2-hour intervals (based on the values that you’ve provided for Max and Min duration). However, if there are any existing reservations, then these aren’t displayed. Only available time slots for a reservation are displayed. If the available slot for a reservation is from 9 AM to 12 PM, and the maximum duration for a meeting is two hours, then 9–11 is the first time slot and 11–12 is the next time slot.

          For example, If the Max duration is two hours and the Min duration is 30 minutes. The office timings are from 9 AM to 5 PM, and a space (Building A, Floor 3, Meeting room 1) has two existing reservations. The first reservation is from 9 AM to 1.45 PM and another reservation is from 2 PM to 3 PM. Then, 3 PM to 5 PM can be the next time slot.

        Hinweis:
        QR code reservation is not supported for All day reservation. Multi-day and recurring reservation is also not supported for QR code reservations.
      2. Check availability: Manually select a Start date and time and End date and time for your reservation. If you try to select a past date or select any future dates, tThe time is reset to the current date. Time durations can be changed.
      3. The Schedule view shows the time slot in vertical bars. Select the chevron icon ( chevron icon to move forward in the scheduled view calendar) to move forward or select the icon (Chevron icon to move backward in the scheduled view calendar) to go back and check the reservation time slot availability for a day.

        Scheduled view showing the selected time slot.

        The selected time slot (Step 9a) is highlighted in green on the scheduled view. Existing reservations and unavailable time slots show shaded blocks. Vertical lines indicate a 1-hour duration while the dotted lines indicate a 30-minute duration.

      4. If the selected time slot isn’t available or if the selected space is not available, a validation message is shown. Users can use the Nearby spaces option to check for available spaces or check for next available time slot. Nearby spaces section shows list of spaces that are nearby the scanned space and are available for reservation.
      5. Select View details to see the space details.
    8. Tap Reserve to make your reservation.
      Check in your reservation by the start time and check-out the reservation after it ends. Open your reservation to check in directly using the My Reservations option on the home page.
    9. Review the reservation summary details.
    10. Tap Check in to check in your reservation.
      For more information, see Check in or check out a reservation.
    11. Select the Actions drop-down options to:
      • Change reservation details
      • Cancel reservation
      • Share reservation
    12. Wahlweise: To submit a general inquiry or raise a complaint request, select Submit a request.
      Hinweis:
      This option appears only if the Workplace Case Management plugin is installed.
      1. In the What can we help you with? field, enter your inquiry details.
      2. Tap Submit.
        A case is submitted for the inquiry.
      3. After reviewing the inquiry details, tap Close.
    13. To view and change your reservation details, select See my reservation.
      This option appears only if you have a reservation on this space.
      1. Select the more options icon.
        (More option icon in an android device.)

        The availability of the icon depends on the type of device that you’re using.

      2. To edit the reservation, tap Edit reservation.