The Meeting extensions for Microsoft Teams enables the major incident manager, and the participants to view the communication tasks from within Microsoft Teams during an active conference call.

The meeting extensions feature displays the incident details and the communication tasks from the major incident workbench.

The data on the Incident details tab and Communication tasks tab is updated automatically whenever the major incident is updated in ServiceNow®.

Next procedures

You must perform the following activities to integrate Meeting Extensions app in ServiceNow instance:

1. Ensure you have completed Notify connector for Microsoft Teams related procedures. For more information, see Notify connector for Microsoft Teams.
2. Install Meeting Extensions for Microsoft Teams
3. Setting up the ServiceNow instance for Microsoft Teams integration
   • Integrate Meeting Extensions pre-published app with Microsoft Teams
   • Integrate Meeting Extensions self-configured app with Microsoft Teams

To use Meeting Extensions for Microsoft Teams with ServiceNow, see Use Microsoft Teams Meeting Extensions.