Setting up the ServiceNow instance for Microsoft Teams integration
Set up your ServiceNow® instance for the Microsoft Teams integrations.
When to use Pre-published app or Self-configured app configuration
Use the self-configured app or pre-published app configuration based on the following conditions:
- In case of a single Microsoft tenant to multiple ServiceNow® instances integration, use the self-configured configuration setup.
- In case of a single Microsoft tenant to single ServiceNow® instance integration, it is recommend to use the pre-published configuration setup. However, you can still use the self-configured configuration setup.
- In case of a single ServiceNow® instance to multiple Microsoft tenant integration, use the Self-configured configuration setup.
For best practices and guidelines, refer to the Knowledge base article: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1586849.