Jumpstart Your AI Agent Studio

  • Release version: Yokohama
  • Updated March 13, 2025
  • 2 minutes to read
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    Summary of Jumpstart Your AI Agent Studio

    Jumpstart Your AI Agent Studio is an accelerator designed for ServiceNow Impact customers to explore and apply AI agents within the platform. It demonstrates how autonomous or Human-on-the-loop (HOTL) AI agents, integrated seamlessly across ServiceNow, can automate diverse tasks with minimal human intervention. This enhances organizational efficiency and showcases AI’s transformative potential. The accelerator includes key resources and leading practices to help customers effectively deploy ServiceNow AI Agents.

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    This offering is available for Impact Guided, Guided+ (SV or PG), Advanced, and Total packages.

    What You Get

    • Session Preparation: Provisioning of a temporary instance with 30 days access and activation of necessary plug-ins.
    • Configuration: Setup of a custom AI agent tailored to customer needs.
    • Customer Coaching Sessions:
      • Session 1 (up to 90 minutes): Covers AI agent value, TapeAgents framework, AI Agent Studio end-user experience, technical demos, and reporting options.
      • Session 2 (optional, up to 60 minutes): Q&A session to address customer-specific questions about ServiceNow AI Agents.
    • Requested Customer Resources: The engagement requires involvement from Platform Owners, System Administrators, and Process Owners as essential roles, with Developers and Trusted Service Partners recommended for support and best practice adoption.

    Customer Roles and Responsibilities

    • Platform Owner (Required): Oversees platform accountability, governance, and alignment with business strategy.
    • System Administrators (Required): Maintain platform stability, perform maintenance, and manage configurations.
    • Process Owners (Required): Senior leaders ensuring processes like incident and change management are fit for purpose.
    • Developers (Recommended): Write code to extend platform capabilities.
    • Trusted Service Partners (Recommended): Participate in coaching and support adoption of leading practices.

    Additional Considerations

    Some environments, such as restricted or self-hosted instances, or managed service providers with domain-separated instances, may have limited or no access to this accelerator. ServiceNow does not implement recommendations directly on customer sub-production or production instances.

    This accelerator provides Impact customers with an overview and applied demonstration of AI agents within the Platform.

    Jumpstart Your AI Agent Studio Overview

    Jumpstart Your AI Agent Studio highlights how AI agents empower customers to build an ecosystem of autonomous or Human-on-the-loop (HOTL) Agents equipped with tools that integrate seamlessly across the platform and beyond. These Agents are orchestrated to perform a wide range of tasks with minimal to no human intervention, significantly enhancing organizational efficiency and demonstrating the transformative potential of AI. The offering includes key resources and leading practices guides to help customers get started with ServiceNow AI Agents.

    Note:
    This Accelerator is available for Impact Guided, Guided+ (SV or PG), Advanced, and Total packages.

    What you get

    Session preparation
    • Provision a temporary instance 
    • Activate and configure related plug-ins
    • Configure a custom AI agent
    Customer coaching session #1 (up to 90 minutes)
    Includes the following:
    • Overview of:
      • AI agents: What value do they bring?
      • TapeAgents framework
      • AI Agent Studio
    • End-user experience demo
    • Technical demo
    • Review reporting options
    • Temporary instance with 30 days of access
    Customer coaching session #2 (optional upon customer request, up to 60 minutes)
    Opportunity for Q&A related to ServiceNow AI Agents

    Requested customer resources

    Table 1. Customer resource and responsibilities
    Customer resource Responsibilities
    Platform Owner (Required) Responsible for the overall accountability of the ServiceNow platform. Leads and oversees the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    System Administrators (Required) Maintains the stability and usability of the ServiceNow by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
    Process Owners (Required) A senior leader within each business unit for each major process or service such as incident, change, and employee onboarding, who ensures the process is fit for the purpose.
    Developers (Recommended) Writes code for the ServiceNow platform.
    Trusted Service Partners (Recommended) Attends one or more ServiceNow Impact Accelerator coaching sessions to understand leading practices and support customers.

    Requested information/access

    Please refer to the applicable Impact Accelerator Description available at https://www.servicenow.com/upgrade-schedules.html

    Exclusions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers with domain separated instances.

    ServiceNow is not responsible for implementing recommendations on Customer’s sub-production or production instances.