Project Portfolio Management Maturity Assessment

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Project Portfolio Management Maturity Assessment

    The Project Portfolio Management (PPM) Maturity Assessment Accelerator helps ServiceNow customers with Impact Advanced and Total packages optimize their PPM capabilities. It offers prescriptive guidance, leading practices, and a maturity analysis of the customer’s ServiceNow PPM instance. This assessment supports organizing complex programs, processes, operations, and projects into a cohesive portfolio to prioritize and sequence initiatives for maximum business value.

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    Key Features

    • Kickoff Session: A 120-minute session to set expectations, outline deliverables, and gather necessary data and customer inputs.
    • PPM Maturity Assessment Questionnaire: Participants independently complete a targeted questionnaire to identify gaps and opportunities within their PPM product.
    • Questionnaire Results Analysis: The Impact Squad reviews scores, compiles tailored recommendations and leading practices, and provides guidance to optimize the PPM investment.
    • PPM Maturity Assessment Report: Includes a maturity score, top five recommended unadopted product features, additional initiatives or accelerators, and a comprehensive list of suggestions.
    • Customer Readout Session: A 120-minute session to present and discuss the assessment results, recommendations, and a suggested implementation plan.
    • Follow-up Q&A: A 60-minute opportunity to address questions and provide further guidance on best practices.

    Customer Responsibilities

    Successful assessment engagement requires active participation from key customer roles:

    • Platform Owner: Accountable for the ServiceNow platform, providing leadership, aligning teams with business strategy, and overseeing governance.
    • System Administrator(s): Responsible for maintaining platform stability, managing support, and performing configuration and feature delivery aligned with software releases.

    Important Notes

    ServiceNow does not execute the implementation plan resulting from the assessment; responsibility for execution lies with the customer. This accelerator is specifically available to customers with Impact Advanced and Total packages.

    The Project Portfolio Management (PPM) Maturity Assessment Accelerator provides guidance on maximizing the resources available with PPM.

    Overview

    Project Portfolio Management Maturity Assessment provides Impact Advanced and Total Customers with prescriptive guidance, leading practices content, and a maturity analysis of their ServiceNow instance PPM. The Assessment aims to help you streamline the undertaking of organizing the complex tasks of multiple programs, processes, operations, and projects and create a big-picture view of the projects as a single entity to help prioritize and sequence them for optimal business returns.

    See Project Portfolio Management for information on PPM.

    Note:
    This Accelerator is available for Impact Advanced and Total packages.

    What You Get

    PPM Maturity Assessment Kickoff Session (up to 120 minutes)
    • Set expectations on process and depth of deliverable
    • Communicate expectation for Customer participation
    • Request data and any other inputs
    Maturity Assessment Questionnaire
    Your assessment participants will each be asked to independently fill out a pre-built PPM Maturity Assessment Questionnaire that asks targeted questions to assess gaps and opportunities with your PPM product.
    Questionnaire Results Analysis (time determined by Impact Squad, as needed)
    Your Impact Squad will:
    • Review and analyze the questionnaire scores
    • Compile tailored recommendations and leading practices
    • Provide guidance that will help you understand how to best maximize your PPM product investment
    PPM Maturity Assessment report
    The assessment report is a result of the questionnaire and input from our PPM leaders and includes the following:
    • Maturity score
    • The top five recommendations of unadopted product features for PPM
    • Additional initiatives or Impact accelerators to conduct, or specific recommendations to achieve outcomes
    • A complete list of recommendations observed
    Customer Readout Session (up to 120 minutes)
    • Deliver the PPM Maturity Assessment report
    • Review the PPM Maturity Assessment report:
      • Present the assessment results
      • Discuss targeted recommendations
      • Provide a suggested plan and resources to help you decide which recommendations to implement
    Follow-up (up to 60 min)
    • Opportunity for Questions and Answers related to the PPM Maturity Assessment
    • Provide additional guidance on leading practices as needed

    Requested Customer Resources

    Table 1. Customer resource and responsibilities
    Customer Resource  Responsibilities 
    Platform Owner (Required) Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    System Administrator(s) (Required) Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.

    Exclusions

    ServiceNow resources aren't responsible for execution of the provided plan.